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Newbie
LectricBill
Posts: 1
Registered: ‎05-10-2010

Norton Utilities 14 prevents Norton Removal Tool from running

I need to run the Norton Removal Tool to fix a problem witn NIS, but the NRT stops with the message that NU 14 must be uninstalled first.  I have uninstalled NU 14 using the windows add/remove programs, but I am still getting the same error msg.  What now?  Windows 7 64

Symantec Employee
erik_carlstrom
Posts: 4,409
Registered: ‎04-10-2008

Re: Norton Utilities 14 prevents Norton Removal Tool from running

Check in the registry under the following key:

 

HKEY_LOCAL_MACHINE\SysWOW64\Symantec\InstalledApps\

and

HKEY_LOCAL_MACHINE\Software\Symantec\InstalledApps\

 

Find any "Norton Utilities" entries and delete them.  Do not delete any other entry.

 

Erik
Product Manager
Symantec Corporation