Other Norton Products

[JONin92656]

I am running NU 14.5 on my computers without any problems.  I download the trial version of NU 15 and installed it.  However, speeddisk, diskdoctor, and unerase won't work.  I uninstalled it, reinstalled it, and same problem.  I have tried both the rc3 version and the rc5 version.  Any ideas or thoughts?  I went back to NU 14.5 in the meantime.  Thank you.

[pore_vinod]

Hi JONin92656,

When you see that Norton Disk Doctor, Speeddisk and Unerase are not working, could u provide more information on what happens exactly? Do you receive any error message?

-Vinod

[JONin92656]

Nothing happens at all.  The cursor "spins" as to show it's going to do something, but then fizzles out.  There are no error messages at all. 

[erik_carlstrom]

What version of Windows do you have?  How much RAM do you have?  Do you have any other Norton software installed?

[JONin92656]

I have NIS 2011,  Norton Ghost 15,  Norton Power Eraser (which I have not used yet), and Norton Utilities.   I am running Windows 7 Ultimate,  32 bit

[JONin92656]

I forgot to mention that I have 2 GB of ram.

[erik_carlstrom]

NPE and Ghost shouldn't impact this.  Could you go into the NIS settings and turn off Norton Product Tamper Protection temporarily to see if that makes a difference? 

[JONin92656]

I turned it off as you suggested and it made no difference.

[Swapnilrustagi]

Did you uninstall Norton Utilities 14.5 prior to installing Norton Utilities 15.

[JONin92656]

Yes I did.  I uninstalled NU 14.5 before installing NU 15.0   I turned off the Tamper Protection in NIS 2011 before installing NU 15 too.  I have tried installing in regular mode and safe mode.  Regardless the three "tools" do not work....Unerase, Speed Disk, and Disk Doctor.