Other Norton Products

[slandpei]

I have been diligently using Norton Utilities 15 to keep my computers operating efficiently and was quite pleased with the software until this evening.  The registry defragment compacted 80%, which I thought was strange, but didn't real ize what a mess it was creating.  I have been unable to use that computer since.  The BSOD came up, my computer shut down and I'm stuck.  I loaded the Windows 7 Pro disk and have gone as far as looking at the System files Default, Sam, Security, Software and System.  While I don't have the .rmbac file extensions, I do have .rmbak file extensions.  Are they the same?  I've renamed the files with .bad extensions, but I don't know what steps to take next.  Please help!  I have a major project due on Wednesday and I have now lost everything I did today!

I have an HP Pavilion Intel Core 2 Quad 8GB PC with Windows 7 Pro 64-bit OS.  I can't use MS-DOS command prompts, since I can only access the X: drive.  I'm unable to change the directory to C:\windows, which is not good.  Does this mean I have to reload the OS?  If you know what to do to fix this, please post a solution as soon as you can.

[DaveH · Accepted solution]

If you were looking at my post here.

http://community.norton.com/t5/Other-Norton-Products/NU-15-is-deadly-for-System-7-64/m-p/673379#M452...

Then I'm sorry because that is indeed a typo.  I no longer had the product installed and was going from memory.

The registry backups really are .rmbak with a k.

The Symantec employee Erik (also with a K)

Posted some instructions here too

http://community.norton.com/t5/Other-Norton-Products/Norton-Utilities-14-5-crashes-Windows-7-after-R...

It's a little hard to read because all his lines wrapped together.

He's typing the entire path each time, I found it easier to enter the folder first and then do the renaming.

Dave

[slandpei]

Thanks so much, Dave.  That worked!  Is there something I should do with Norton Utilities 15 now?  Is a restore necessary?  I'm afraid to defrag the registry again, in case the same thing happens.  At least I'll know what to do next time!

[DaveH]

You don't need to restore anything, you actually already did.

NU makes backups of the files before it started the process and by renaming the files you replaced them back the way you were before running the registry defrag.

I'm not sure why it got hung up, but I remember that on the original release of version 15 there was a problem that was corrected in a live update.

If you never ran live update you can try it again after doing the update, otherwise whatever caused it to hang most likely will happen again.

Personally, I would not be too concerned about the system registry.  I never do any more than simple non-agressive cleaning and never bother to do any kind of optimizing. 

I'm very glad you got your system working.

Dave