Hi Eric: I'm still experiencing the "Windows Installer" screen every time I open NU 15. I'm not sure what you mean by your question: "We'll need to know what actions have been done by NU in order to pinpoint what has happened." The NU15 program runs fine after waiting for the Windows Installer screen closes. I hope I've made it clear that the NU15 program does not run through the entire install process each time I start it. Here's what happens: From what I see is after the small Norton NU15 screen opens on my desktop the small "Windows Installer" (WI) screen appears over top of the NU15 screen. The computer runs for about 10 seconds showing the WI screen, there seems to be a short "hic-up" (for lack of a better explanation), then another 10 seconds or so the WI screen closes and the NU15 program opens up on my desktop. I'm using the downloaded version of NU 15 that was purchased as a package with NIS 2012 from your online store. I followed all the install instructions as the install program ran. While I'm waiting for your response I'll download another copy of NU 15, uninstall my current copy & then install again. I've tried to attach a jpg file to this message but it doesn't work. It shows what I see on the desktop when the NU15 first starts.
