Other Norton Products

[BC847]

When using the Disc Clean function, NU15 shows Firefox as being not Installed.

I'm using:

- Firefox 7.0.1

- NU15: Version: 15.0.0.122, Engine 3.0.0.854, Framework: 3.0.0.700. (fully updated).

- Windows 7 Home Premium  (Service Pack 1 / fully updated).

- Win7 (64-bit) is on it's own SSD (OS)

- NU15 is on it's own SSD (Programs).

- All temporary, Temp/TMP and Archive files/folders are on a third standard HDD (10.000rpm).

- Both SSDs & the HDD are SATA3.

- The CPU is an AMD Phenom II x4 980 @ 3.7GHz.

- Have 8GB of memory.

What can I do to get NU15 to recognize Firefox?

[BC847]

This is interesting. While further reading about issues with NU15, the Norton Community thing presented with a Pop-Up window talking about it noticed I'm running NIS2011. It suggested I update to NIS2012. OK fine.

Downloading and executing the NIS updater has it present with saying it can't fins ANY Norton product on my computer.

Really?

[PapauZ Norton Fighter]

Hi,

this is a known issue. Later Firefox versions are not recognized by NU15. Maybe an update will be released soon.

[BC847]

Ah ha! Thanks. :)

[Krusty13]

Hi,  Does anyone have a release date for an update to NU to recognize firefox 7?  Thank you.

[PapauZ Norton Fighter]

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Krusty13 wrote:

Hi,  Does anyone have a release date for an update to NU to recognize firefox 7?  Thank you.

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No, unfortunately we do not have any ETA :(.

[Mr_Furious]

So basically, I just bought a broken product? O_o

This HAS to be addressed immediately. I was wondering why I lost all my tabs and saved cookies for trusted sites.

[dickevans Super RootKit Eradicator]

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Mr_Furious wrote:

So basically, I just bought a broken product? O_o

This HAS to be addressed immediately. I was wondering why I lost all my tabs and saved cookies for trusted sites.

---

Hi,

The product isn't 'broken' it just isn't up-to-date. This is known and being addressed. When an update is released these issues should be addressed. Until then

Stay well and surf safe

[Mr_Furious]

Well, patience goes only so far. In today's Business and Marketing oriented world, the customer has the right to get a FULL refund if not satisfied with something. I've been dealing with the loss of saved tabs and important site settings since thsi problem.

My ONLY 2 options is either not to run NU 15.0 to clear browser history or get a refund.

Right now, I'm using another program to do something that NU doesn't do yet.

[dickevans Super RootKit Eradicator]

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Mr_Furious wrote:

Well, patience goes only so far. In today's Business and Marketing oriented world, the customer has the right to get a FULL refund if not satisfied with something. I've been dealing with the loss of saved tabs and important site settings since thsi problem.

My ONLY 2 options is either not to run NU 15.0 to clear browser history or get a refund.

Right now, I'm using another program to do something that NU doesn't do yet.

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You are free to do as you feel best for you. The link to customer support is here:  http://us.norton.com/support/contact/contact.jsp?pvid=cs

They can help you if you purchased your software directly from Norton. If not, then it's between you and that vendor.

Staywell and surf safe