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Pcloverxp
Posts: 112
Topics: 19
Kudos: 14
Solutions: 3
Registered: ‎09-23-2008

Norton Utilities 16 for Windows 8.1

Although unsupported, I have NU 16 installed under Win 8.1 preview, and everthing seems to function well, no incompatibility warnings or features not working incorrectly so far.  I imagine that it will be updated to fully support 8.1 once it is released in October.  Am I correct?

 

Has anyone else tried installing and running NU 16 under Win 8.1 preview and if so, how did it go?

Windows 8.1 Pro 64-Bit / IE 11.0.10 / Firefox 31 / NIS 21.5.0.19 / NU 16.0.2.14 / SSR 2013 v.11.0.2
dickevans
Posts: 12,436
Registered: ‎04-08-2008

Re: Norton Utilities 16 for Windows 8.1


Pcloverxp wrote:

Although unsupported, I have NU 16 installed under Win 8.1 preview, and everthing seems to function well, no incompatibility warnings or features not working incorrectly so far.  I imagine that it will be updated to fully support 8.1 once it is released in October.  Am I correct?

 

Has anyone else tried installing and running NU 16 under Win 8.1 preview and if so, how did it go?


Hi,
You are correct in assuming that full support for the new OS will come after the final, public release ofthe product. Haven't tested that combination yet - had a few other fires burning.

Keep us posted

Dick
Win7x64 SP1 current NIS V21
Super Keylogger Crusher
richfed
Posts: 267
Registered: ‎04-23-2008

Re: Norton Utilities 16 for Windows 8.1

I have been hesitant to try without some official word from Symantec.

Pcloverxp
Posts: 112
Topics: 19
Kudos: 14
Solutions: 3
Registered: ‎09-23-2008

Re: Norton Utilities 16 for Windows 8.1

I have used NU 16 on Windows 8.1 RTM now and so far no problems, even with the registry utilities, but as always, keep a backup of everything on hand in case things get out of hand.  I made a system image of my Windows 8.1 installation before using NU, just in case.  I wish a symantec employee would comment on whether NU 16 is officially supported on 8.1 or not.  Everything else, speed disk, disk cleanup tools, etc should be safe to use but I would avoid using the registry tools until we can get confirmation on 8.1 support.

Windows 8.1 Pro 64-Bit / IE 11.0.10 / Firefox 31 / NIS 21.5.0.19 / NU 16.0.2.14 / SSR 2013 v.11.0.2
Pcloverxp
Posts: 112
Topics: 19
Kudos: 14
Solutions: 3
Registered: ‎09-23-2008

Re: Norton Utilities 16 for Windows 8.1

With the release of Norton Utilities 16.0.1.4 does this add support for Windows 8.1 RTM or has NU 16 always had 8.1 support?

Windows 8.1 Pro 64-Bit / IE 11.0.10 / Firefox 31 / NIS 21.5.0.19 / NU 16.0.2.14 / SSR 2013 v.11.0.2
Visitor
timbo1963
Posts: 2
Registered: ‎11-06-2013

Re: Norton Utilities 16 for Windows 8.1

I discovered a very bad problem with Norton Utilities 16 and Windows 8.1 since ugrading using the free Microsoft Windows 8.1 upgrade.

Upon using the "Clean Your Registry" feature to clean up after the Win 8.1 upgrade, the registry cleaner causes the Windows Search and File Indexer to permanently stop functioning. The first thing I noticed was degraded performance, then upon doing a file search a drop down message in the search window stated: "Your searches may be slow because the file indexer is not working - Click here to start it" or words to that effect. Upon attempting to restart it, it does not work, even trying to restart the search service does not work either.

I went into the Control Panel and looked into the Indexing Options section, sure enough the file indexer was not running

and I could not restart the File Indexer from there either. None of the options work, or were "greyed out".

I have reported this problem to symantec support and I was told that a patch file will be released soon.

My indexer now works again because I managed to restore an earlier drive image file. I advise new upgraders to be aware of this problem and not to use the clean registry feature, until the Windows 8.1 patch is released.

Newbie
verachai
Posts: 1
Registered: ‎11-07-2013

Re: Norton Utilities 16 for Windows 8.1

I have same problem too.

Mohan_G
Posts: 1,618
Topics: 182
Kudos: 235
Solutions: 31
Registered: ‎01-18-2012

Re: Norton Utilities 16 for Windows 8.1

Thanks for reporting this issue.

 

The team is looking into this issue.


Cheers,
Mohanakrishnan G
Norton Forums Administrator
Symantec Corp.
Visitor
ifeldman
Posts: 3
Registered: ‎11-24-2012

Re: Norton Utilities 16 for Windows 8.1

I have the same problem.  Unfortunately, I tried restoring earlier versions of the registry within Norton 16 and could not restore my windows search.  I also restored an earlier backup and problem still exists.  My next earlier backup is just before I installed Windows 8.1 and I was hoping to avoid doing that.  Another side effect is my Windows Photo App runs and then immediately quits.  I heard that is a related problem to the search not working.  

 

I would appreciate any recommendation on how to get the Windows Search to work again without having to restore to a pre-Windows 8.1 backup.

Contributor
Fern
Posts: 19
Registered: ‎09-19-2012

Re: Norton Utilities 16 for Windows 8.1

I'm running Norton Utilities with Windows 8.1, and my main concern at this point is when I run a defrag of my hard drive.  I'm notified that restore points will be erased when the defrag is run, seemingly all existing restore points.

 

Why is this done?  The point of having restore points is to be able to return to them if a problem is encountered at a later date.  Erasing them each time a defrag is run leaves me at risk.

 

I understand they take up space on the hard drive, and keeping them "forever" probably isn't advisable.  However, allowing me to choose which to delete and when seems a better solution than erasing them all with each defrag.  I would rather be able to run frequent defrags without risk of losing my restore points each time.