12-05-2010 10:42 AM
I renewed my Norton Internet Security 2011 and then I was going to renew Norton Utlilites. Uninstalled NU 14 and installed NU 15. When I tried to activate it and put in the new key it said that the activation had failed. I dont know what to do. Can anyone tell me what I might be doing wrong. Is there a different code I should be putting in.
12-05-2010 11:38 AM - edited 12-05-2010 11:41 AM
I don't believe NU has a subscription. If it was activated before, it still should be. If not, try re-entering the original key.
You are right with that.
Plus there's no Norton Utilities version 15. Latest version is 188.8.131.52, which is a patched version for working fine with Windows 7.
If you need any help with subscriptions, please contact Customer Support: http://us.norton.com/norton/support/contact/contac
Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v184.108.40.206
12-05-2010 11:41 AM
redk is correct in that Norton Utilities does not have a subscription, it merely needs to be activated and then it stays activated without needing annual renewal.
The latest Norton Utilities is version 14.5 yet you say you installed version 15 - did you perhaps install Norton Ghost 15 instead which may explain why activation fails?
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