Not what you were looking for? Ask our experts!
Reply
Contributor
gourghy
Posts: 13
Registered: ‎05-29-2011
Accepted Solution

Norton Utilities and error 3039,65549

Hi, it's my first time to write on the forum, so sorry if I make some mistake.

I bought and installed Norton Internet Security 2011 and Norton Utilities to change with my old (but I never had any problem with it) Norton System Works 2005 because there are no longer updates available for this product.

I'm using Windows XP Pro SP2.

After installed NU I made the first defrag but, at the end, I had an incredible number of error messages from Windows, (my Windows language is French, so I try to translate) such "The differed writing had failed".

After that, I've received a new message from NIS 2011 that announced that error 3039,65549 had occurred.

So I was obliged to install again all products after a very difficult uninstall, because the Removal tool doesn't want to work and so I was obliged to remove everything by hand.

Symantec Support Service told me (by phone and after by chat) that the problem was from Windows or from some disk problem, but they said that it was normal I doesn't had problems with System Works as it was an old product (???)

What it means ?

Now I'm scare to execute again NU defragmenter but, up today, I didn't find any other help that could solve this issue.

Please somebody can help me ?

Thanks a lot.

Gourghy

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Norton Utilities and error 3039,65549

Hi,

 

first you should try to remove the programs with the Norton Removal Tool. It is a really common issue to have remaining files and registry settings from the old versions that can interfere with the new ones.


Here are the steps:
1. If you use the feature, please backup your Identity Safe data
2. Download latest Norton Internet Security installer: www.norton.com/nis11 (this is the English one, for other languages please go to the Norton Update Center: www.norton.com/nuc )
3. Download Norton Removal Tool: www.norton.com/nrt

4. Download latest Norton Utilities setup file: if you have NU version 14, please download this or if you have version 15 than this

5. Disconnect from internet
6. Remove Norton Internet Security and Norton Utilities from Start Menu or from Control Panel -> Add or Remove programs
7. Reboot
8. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
9. Install Norton Internet Security 2011, and activate it with your old serial
10. Run Live Update until you get no new updates
11. Restore your Identity Safe data

12. Install Norton Utilities

You can check how the Norton Removal Tool works in this video.


Let us know the results.


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

Contributor
gourghy
Posts: 13
Registered: ‎05-29-2011

Re: Norton Utilities and error 3039,65549

Hi,

thanks for your intervention.

When I first uninstall my version of System Works, I have followed exactly the proceeding you describe.

After "the issue" I was obliged to clean by hand in the registry any occurrence with Symantec because the Removal Tool doesn’t want to work (after many attempts), but after I applied the RT to completely clean the disk, before I install again Internet Security (2011) and Norton Utilities (release 15).

The computer I used is a Vaio VGN-SZ5XWN/C with 2 Go DDR2 SDRAM and a 160 GO hard disk, under XP SP3 and completely updated, so I don't want to think that it could exist some incompatibility, as customer Support, by phone, want to tell me.

After the new installation of NU I didn't try more to use "Defrag" because I don't want to reinstall again and take the risk to lose some other program until I don't understand why the first time Defrag had brought this error 3039, 65549 and cleaned files while defragmenting (cache of the disk).

Therefore, I will be happy to understand what has happened and if there is any system to avoid a new crash.

Up to-day, I didn't use more Defrag and I defrag my disk with Microsoft tool.

Thanks again.

Gourghy

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Norton Utilities and error 3039,65549

Did you had on the same Windows XP installation SystemWorks 2005 as well? I mean since than you did not reinstalled Windows?


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

Contributor
gourghy
Posts: 13
Registered: ‎05-29-2011

Re: Norton Utilities and error 3039,65549

Thanks.

No I didn't reinstall Windows, just I change from Norton System Works 2005 to Norton Internet Securiry 2011 and to Norton Utilities.

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Norton Utilities and error 3039,65549

Please try this:

1. Click on Start Menu -> Run

2. Write cmd in, hit enter

3. in the new window write chkdsk /f c: in

4. It will ask you to reboot, do the reboot

5. During bootup you will see a blue screen when checkdisk will scan your drive, let it finish

 

During scan please watch the screen if there's any error.

 

Let us know the results.


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

Contributor
gourghy
Posts: 13
Registered: ‎05-29-2011

Re: Norton Utilities and error 3039,65549

Hi,

sorry for the delay but I was scare to try again Speed Disk.

Check disk didn't give any error on the disk, so I tried again Speed Disk (Norton utilities) but this time under a Norton GoBack try session.

Before the optimisation, NU gave a message (it made it also the first time, but I didn't pay enough attention to the message) that was about like this: "The disk is a SDD/Flash disk and it's not recommended to optimise this type of disk".

Now, unless Sony made me a gift unknown to me, my Vaio disk is a normal hard disk, of which I don’t know the model (the BIOS is a Phoenix Trusted Core and nothing is told about hard disk, than that it is a 160 GB) but I don't think it could be an SDD disk.

So I continue to ignore the reasons of the problem I had and I continue to avoid using Speed Disk.

I know that I could use another product (as Defragler) but really I would like to understand, remembering that Symantec Technical Service couldn’t give me any positive answer (without any polemic intention).

Always thanks.

Gourghy

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Norton Utilities and error 3039,65549

Do you have a special driver for the HDD from the manufacturer, or did Windows installed just the standard HDD driver?

 

It can be a driver conflict with NU that it is detecting the drive as an SSD.


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

Contributor
gourghy
Posts: 13
Registered: ‎05-29-2011

Re: Norton Utilities and error 3039,65549

Hi,

I think the drivers are not especially for the Vaio but the standard Windows drivers.

The drivers listed for the HHD are the following:

- Disk.sys (Microsoft);

- PartMgr.sys (Microsoft).

 

And:

- GoBack2k (Symantec);

- Snapman.sys (Acronis).

 

Thanks

Gourghy

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Norton Utilities and error 3039,65549

Can you please tell us the exact name (incl. manufacturer) of your HDD?

Thanks!


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12