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Regular Contributor
g_cafe_c
Posts: 362
Registered: ‎07-12-2008

Norton VRQ Tool

Norton VRQ Tool ----------

What is it, and what does it do?  Who uses it or who is supposed to use it?.  Will it interfere with any Norton products? 

Norton Fighter
mdturner
Posts: 5,308
Registered: ‎04-11-2008

Re: Norton VRQ Tool

[ Edited ]

Hi g_cafe_c

 

You coiuld check out this thread for information. The tool is not intended for public use but rather for use by trained Symantec personnel.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/VRQ-Tool-when-Norton-Internet-Securit...

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone

Moderator
TomV
Posts: 2,906
Registered: ‎04-10-2008

Re: Norton VRQ Tool

Yup.

 

Mdturner is right. VRQ tool is an internal tool that is meant for identifying and remediating potential malware infections. We don't have any documentation available for our general public on how to use this tool, as it is meant for trained technical support agents. Please refer to the post from Tony Weiss in the thread link given for reference by Mdturner.

 

Thanks,

 

TomV
Norton Forums Moderator
Symantec Corporation

TylerDurden
Posts: 158
Topics: 9
Kudos: 33
Solutions: 6
Registered: ‎12-28-2008

Re: Norton VRQ Tool

Use the Norton Power Eraser if you want to get rid of malware that slipped pass NIS/NAV.

 

http://security.symantec.com/nbrt/npe.asp?lcid=1033&origin=default

--TD

"The brain is useless. We must find another brain." Dr. Henry Frankenstein (1932)