Other Norton Products

[Colin1234]

I have just upgraded to version 1.0.2 from beta. Since doing this I keep getting the following log enteries that I never received before :-

Unable to query the A record on Norton DNS server 198.153.194.1. This operation returned because the timeout period expired. 

Unable to query the Norton DNS servers.  There may be a connection problem or DNS queries may be hijacked

Unable to query the A record on Norton DNS server 198.153.194.1. This operation returned because the timeout period expired.

Unable to query the Norton DNS servers.  There may be a connection problem or DNS queries may be hijacked.

Any ideas?

Regards

Colin UK

[JerryM]

Hi Colin,

Sorry for the delayed response.

Can you confirm if you are still receiving the above messages you listed.

Thanks,

JerryM

Norton Forums Administrator

Symantec Corporation

[Colin1234]

I have just received this error message again today.  Any ideas?

12-04-2010 10:36:47 - Unable to query the TXT record on Norton DNS server 198.153.192.1. This operation returned because the timeout period expired.
12-04-2010 10:36:47 - Unable to query the Norton DNS servers.  There may be a connection problem or DNS queries may be hijacked.

[KhanhT]

Were you using this computer at a wifi hotspot such as Startbucks, McDonald?

KhanhT

[Colin1234]

No I was using my home wifi. I am still getting this message.

[erik_carlstrom]

Collin,

Could you try running a tracert and nslookup on both Norton DNS servers?