05-06-2012 10:45 PM - edited 05-06-2012 10:48 PM
Start OTL, under Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom) and run the script. (Red Run Fix Button)
The output log, should be placed in the _OTL folder after.
05-08-2012 12:40 PM
OTL should have deleted itself and the C:\_OTL folder.
Once that folder is also deleted you are free to go on your merry way.
I have notified SSR to the fact Norton detects OTL in certian situations.
05-09-2012 09:29 AM
Thank you , Trouncer, for your help and patience.
I will work on honing my "following directions" skills and tell my wife to be more careful of what she is downloading!