09-25-2011 10:14 AM
I have spent all morning working on this and I am not happy. I have 5 risks. When I click on Fix risks, it does not fix the risks and just runs updates.
Whenever I select run scans it will only run the updates. When I select run antivirus or spyware scan, it gives me a code to download something from Symantec. When I do this it will not download to my desktop as directed. Very frustrating, someone please help. thank you!
09-25-2011 10:30 AM
Sorry to hear about your frustration.
Can you provide some more information on the:
1. Norton product you are using
2. Version (Support -> About)
3. Operating System
You can also post a screen shot of the results or type them out.
09-25-2011 11:08 AM
Copyright (c) 2009 Symantec Corporation. All rights reserved.
Symantec, the Symantec Logo, and Norton 360 are trademarks or registered trademarks of Symantec Corporation or its affiliates in the US and other countries. Other names may be trademarks of their respective owners.
The Licensed Software and Documentation are deemed to be commercial computer software and commercial computer software documentation as defined in FAR Sections 12.212 and DFARS Section 227.7202.
I am using Microsoft Windows Vista Home Premium. Also noticed it says my definitions are not up to date. Again, whenever I click on fix problems, they are not fixed and just show the updates and one click support page with message with number
3047,43 for a solution and when that is downloaded, nothing happens either (v5i....something)
Thanks for your help!
09-25-2011 11:27 AM
Can you tell us the names of the risks which are being detected?
Based upon the information provided, it appears your are using an older version of the Comcast NSS.
Please check the instructions on this page to update your product to the latest version.
Let us know how you do.
Norton 360 • Norton Internet Security • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •