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Contributor
ddradio
Posts: 13
Registered: ‎09-06-2009

Problem activating Norton Utilities 16

[ Edited ]

I am having the same problem here with the activation of Norton Utilities 16. Exact same error message too.

 

Thanks,

David

 

[edit: Clarified subject.]

 

 

 

 

Super Worm Eliminator
Andmike
Posts: 3,533
Registered: ‎03-23-2011

Re: Problem activating Norton Utilities 16

Hi ddradio.

 

Not quite sure what has happened but from your post it looks as if you meant this to follow another message but in fact it is the first post in this thread.  So it would probably help if you could explain exactly what your problem is.  Then we can try and help.

 

Look forward to hearing back from you and that your problem will be quickly resolved. 

Contributor
ddradio
Posts: 13
Registered: ‎09-06-2009

Re: Problem activating Norton Utilities 16

Intially, I was responding to another user whom has the exact problem as mine but someone move my response to a its own thread.  Anyway, the problem I am having is with the activation of Norton Utilites 16.   The message I am getting after entering the activation code, name and email is the following:

 

Product activation was unsuccessful. Please verify that
your activation code and email address is entered
correctly, and that you are connected to the Internet.

 

I am connect to the internet and the acttivation code was pasted from the email so what could be the problem?

Any advice would be appreciated.

Thanks,

David

dickevans
Posts: 12,328
Registered: ‎04-08-2008

Re: Problem activating Norton Utilities 16


ddradio wrote:

Intially, I was responding to another user whom has the exact problem as mine but someone move my response to a its own thread.  Anyway, the problem I am having is with the activation of Norton Utilites 16.   The message I am getting after entering the activation code, name and email is the following:

 

Product activation was unsuccessful. Please verify that
your activation code and email address is entered
correctly, and that you are connected to the Internet.

 

I am connect to the internet and the acttivation code was pasted from the email so what could be the problem?

Any advice would be appreciated.

Thanks,

David



ddradio wrote:

Intially, I was responding to another user whom has the exact problem as mine but someone move my response to a its own thread.  Anyway, the problem I am having is with the activation of Norton Utilites 16.   The message I am getting after entering the activation code, name and email is the following:

 

Product activation was unsuccessful. Please verify that
your activation code and email address is entered
correctly, and that you are connected to the Internet.

 

I am connect to the internet and the acttivation code was pasted from the email so what could be the problem?

Any advice would be appreciated.

Thanks,

David


Hi David,
Your message was moved so that the assistance responses to both users could be kept separate. What is your operating system?

Thanks

 

Dick
Win7x64 SP1 current NIS V21
Super Phishing Phryer
DaveH
Posts: 5,683
Registered: ‎01-06-2010

Re: Problem activating Norton Utilities 16

Unlike NIS and NAV that are subscription based, Norton Utilities is version specific.

You need a version 16 key, check your email it should say what version the key is for.

 

Contributor
ddradio
Posts: 13
Registered: ‎09-06-2009

Re: Problem activating Norton Utilities 16

Hello,

I am using Windows 7 and the product activation key is for Norton Utilities 16.  I checked with Tech support to make sure the key was for version 16.  Hopefully Symantec does not have the version keys mixed up. 

 

Thanks,

David

ddradio

Contributor
ddradio
Posts: 13
Registered: ‎09-06-2009

Re: Problem activating Norton Utilities 16

I forgot to mention that the conformation email with the product activation key does not mention the version number..

 

Thanks again,

David

ddradio

Norton Fighter
Krusty13
Posts: 6,592
Registered: ‎05-31-2011

Re: Problem activating Norton Utilities 16

I'm a little confused.  You have contacted Tech Support, yet you still haven't activated NU16?

 

Do you mean you have contacted Norton?  Some site profess to do support for Norton.  Norton Customer Support should be able to check and fix activation issues for you fairly quickly.

W W W  =  Wild Wild West.    Be careful out there!

Contributor
ddradio
Posts: 13
Registered: ‎09-06-2009

Re: Problem activating Norton Utilities 16

I actually contacted Norton Tech support directly and after confirmation of activation keys and order number, they recommned I go to PC tools tech support for further help.  I will contact them tonight after work.

thanks,

David

Norton Fighter
Krusty13
Posts: 6,592
Registered: ‎05-31-2011

Re: Problem activating Norton Utilities 16

I'm sorry, but I'm still confused.

 

If you are trying to activate Norton Utilities 16 you should not need to contact PC Tools.  Is the product you have Norton Utilities or a PC Tools program?  If you have NU16 the support you need is from http://www.norton.com/chat.  Live Chat is often the quickest.

 

 

W W W  =  Wild Wild West.    Be careful out there!