04-18-2008 03:10 AM
hi my farther in law has installed nortons antivirus 2008 4 days ago we have had the same problem with the advance firewall at risk,i have contacted support 4 times ive tried turning off/on firewalls,gone into computer to change settings,ive uninstalled and installed again but the problem pursists its doing my head in pleases help :-(
04-18-2008 08:18 PM
When you click on the Norton Internet Security tab, what do you see? Does the Help and Support window open for no apparent reason at all? What version Windows are you using? Did you have a previous version of Norton Internet Security? Is Norton Internet Security the only security program that you have installed? Could you provide a screenshot of the error you see?
04-19-2008 04:54 AM
hi i am using windows vista home premium,nortons antivirus 2008, there is a big red cross on nortons sign, also it says at risk under it,it also says at risk next to advance fire wall ,when you put curser over advance firewall it says it is turned off but you cant get into the firewall setttings to turn it on , thanks for helping nick
04-19-2008 12:37 PM
hi graffi - can you confirm that only the firewall is disabled. it sounds like you may be seeing more than one item disabled, which is probably a licensing problem. if you find that your subscription is reported as expired, check this link.
04-19-2008 12:48 PM
hi, everything is ok ,it is only the advance firewall that is showing at risk.
i purchased it on line from the nortons on line store it has a full year minus 5 days on the lisence
04-20-2008 04:46 PM
hi graffi - okay, so just the advanced firewall is displayed as at risk. when you click FIX NOW, does anything happen? error messages or perhaps one click support opens?
also, any entries in your error log? here's how you can find what's there:
"click on the Norton Internet Security tab and open the Reports and Statistics section and click "View Activity Log". At the bottom will be an Error Messages section. If you can relay to us what you see there I think it will help us figure out what's happening"
04-24-2008 06:20 AM
hi graffi - i apologize for being increduluous, but i don't understand how the the advanced firewall could be displayed as off and the program itself not reporting that condiftion as a problem. i think we must have missed something.- here's where i get confused:
"there is a big red cross on nortons sign, also it says at risk under it, it also says at risk next to advance fire wall, when you put curser over advance firewall it says it is turned off but you cant get into the firewall setttings to turn it on"
"i can tell you there is no fix now option"
these two observations do not seem possible. if you could post a screen shot of the program, as Erik requested, it would help resolve the mystery.