Other Norton Products

[graffi]

hi my farther in law has installed nortons antivirus 2008 4 days ago we have had the same problem with the advance firewall at risk,i have contacted support 4 times ive tried turning off/on firewalls,gone into computer to change settings,ive uninstalled and installed again but the problem pursists its doing my head in pleases help :-(

[erik_carlstrom]

When you click on the Norton Internet Security tab, what do you see?  Does the Help and Support window open for no apparent reason at all? What version Windows are you using?  Did you have a previous version of Norton Internet Security?  Is Norton Internet Security the only security program that you have installed?  Could you provide a screenshot of the error you see? 

[graffi]

hi i am using windows vista home premium,nortons antivirus 2008, there is a big red cross on nortons sign, also it says at risk under it,it also says at risk next to advance fire wall ,when you put curser over advance firewall it says it is turned off but you cant get into the firewall setttings to turn it on , thanks for helping nick

[MelodicWynd]

hi graffi - can you confirm that only the firewall is disabled. it sounds like you may be seeing more than one item disabled, which is probably a licensing problem. if you find that your subscription is reported as expired, check this link. 

mel

[graffi]

hi, everything is ok ,it is only the advance firewall that is showing at risk.

i purchased it on line from the nortons on line store it has a full year minus 5 days on the lisence

[MelodicWynd]

hi graffi - okay, so just the advanced firewall is displayed as at risk. when you click FIX NOW, does anything happen? error messages or perhaps one click support opens?

also, any entries in your error log? here's how you can find what's there:

"click on the Norton Internet Security tab and open the Reports and Statistics section and click "View Activity Log". At the bottom will be an Error Messages section. If you can relay to us what you see there I think it will help us figure out what's happening"

mel 

[graffi]

am still here not had chance to check computer,tho i can tell you there is no fix now option ,will get back soon on what the error log says thanks for reply ,nick

[graffi]

hi again ,i have been into the error message section and the log says there are no errors ?

[MelodicWynd]

hi graffi - i apologize for being increduluous, but i don't understand how the the advanced firewall could be displayed as off and the program itself not reporting that condiftion as a problem.  i think we must have missed something.- here's where i get confused:

"there is a big red cross on nortons sign, also it says at risk under it, it also says at risk next to advance fire wall, when you put curser over advance firewall it says it is turned off but you cant get into the firewall setttings to turn it on"

then later,

"i can tell you there is no fix now option"

these two observations do not seem possible. if you could post a screen shot of the program, as Erik requested, it would help resolve the mystery.

mel 

[graffi]

 ok mel will do i might be a few days i have to go round to farther inlaws to take photo