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[RTSUser]

Hardware problems fixed. Tried both Adaptec drivers with a Ghost 12.0 test installation, Windows XP Pro. Neither custom recovery disk detected the 2940 Adaptec SCSI subsystem on boot up. Any other ideas. Is this problem fixed in a later Ghost revision, 14.0 or 15.0?

Richard

[Brian_K]

RTSUser,

Try the Ghost 15 restore CD.

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20091016094409EN&pv...

[DaveH]

You also may want to look here, I may have given you the wrong one:

http://www.adaptec.com/en-US/support/scsi/

I gave you the one for the "regular" 2940, the 2940 family consists of different models.

I was also assuming you would use the Ghost 14 disk, I'm pretty sure that is vista based.

I have no idea what the Ghost 12 recovery disk is built on, you will notice that they don't offer any downloads for XP because the drivers must be included in XP.

Dave

[RTSUser]

Removed Ghost 12.0 and replaced it with Ghost 14.0 in the desk top test system (Wndows XP Pro, latest updates, 1.5Gbytes main memory, 2940UW Adaptec controller). Made a custom recovery disk using Adaptec 2940 Vista driver per your recommendation. Still didn't work in terms of seeing the SCSI drives for recovery on boot from CD.

Noted also that when creating the custom recovery CD in the operating system environment, Ghost 12. 0 AND 14.0 programs did not cite the SCSI disk driver as missing. I conclude that, indeed, the driver is NOT missing.

In terms of detecting and using the SCSI subsystem, something else is going wrong on the boot from the standard AND the custom recovery CD's regardless of the revision level of Ghost.

Furthermore, I performed another similar test on a notebook running Vista and Ghost 12.0. No attached SCSI. Everything worked well. The custom recovery disk saw the "C" drive and was ready to proceed with a restore.

I conclude that there is probably a product defect either in terms of functional capability OR documentation of special procedures related to SCSI use as a primary operating system interface.

Any suggestions?

Richard

[DaveH]

Sorry it doesn't work for you.

For me it works but like I said I only have a SCSI CD-Rom Burner, not any SCSI hard drives.

But I'm definatly able to get file and folder access through the SCSI card after I load the drivers.  Without loading the drivers the SCSI device does not even show up.

I also have the same behavior of the system not recognizing the driver is missing.  When I put the CD in my system (In windows) and run the driver verification tool, it does not say anything about the SCSI driver missing.

The only difference is that I'm using a Ghost 15 disk (Brian posted a link to it above).

Dave

[erik_carlstrom]

Are you only testing the recovery disk or have you created an image of the drives as well?  If you're restoring, are you trying to restore to unallocated space?

[RTSUser]

Under Ghost 12.0, I successfully created an image of a simple "C" drive system only. At the time of the image creation, I had no "D" but I have since added one with virtually nothing on it. I made this image of "C" on a DVD. I can change that to a USB Terabyte drive if necessary. I tested the recovery disks against the same system immediately after creating them per Ghost prompting so the hard disks were NOT unallocated. That is, they have an NTFS file system and the operating system has the latest updates as did the Ghost versions. Mainboard and SCSI BIOS are likewise completely up to date, and run Windows XP Pro very reliably.

I could put another set of unallocated disks on the system if that is necessary. My question then would be how would I recover a partially working or damaged system where only one drive is affected.

I replaced the Ghost version 12.0 with 14.0 on the test system to determine if that made any difference in terms of the custom recovery disks. It did not.

Parenthetically, Ghost did not allow me to enter the recovery environment from within the operating system context. It said that I must use a recovery disk.

I think the main point is still the fact that none of the recovery disks detected the SCSI hard drive system at all. Recovery from within the operating system is less important but still an issue.

Richard

[erik_carlstrom]

To recover the system drive you have to boot from the SRD.  The volume is locked until you reboot.  That's to be expected. 

To clarify, you create an image of C and tested that you could view with the SRD after creating the image.  Then you added a new drive and are now trying to test and are unable to.  Is that correct?

A couple questions.  Are you running a RAID array?  If so, what level? 

Try running partinfo in the \Program Files\Norton Ghost\Utility\ folder and look for partition errors in the partinfo.txt that it creates. 

[RTSUser]

Thank you forclarifying the issue of requiring a boot from the SRD.

As to the second question, NOT correct. Several of the the custom recovery disks were tested BEFORE the "D" drive was added for other test reasons. They did not work in terms of detecting the SCSI subsystem. Now, I can easily remove the "D" drive by unplugging it and retest that assertion under the Ghost 14.0 regime if that seems appropriate to you. The Windows XP Pro system will boot with only the "C" drive.

No RAID, only single channel with the long time industry standard 2940 Adaptec controller. The system is about as "vanilla" as it gets. The 2940 and its Adaptec successors have been supported and even recommended by Microsoft since the first Beta of NT. All the NT type systems have had these Adaptec controllers as a standard. They are especially recommended for performance systems.

Since receiving your last post, I performed another test. Results still negative. Using Ghost 14.0, I created a new system recovery point for both the "C" and "D" drives onto a 1Tbyte USB disk. I then created a new custom system recovery CD with every available storage peripheral attached including a 4mm SCSI DAT tape drive. For good measure, I added the downloaded Adaptec 2940 driver labeled "AHA-2940U/U2W-Ultra2 SCSI" as well as the Ghost recommended additions (USB, etc.). I then rebooted with the new custom recovery disk.

Same result, no SCSI detected. It did, as before, see the CD/DVD writer on the IDE and the USB 1Tbyte disk.  Here is what it reported for the system exploration: 1Tbyte USB (as drive "C"), recovery disk (as drive "D"), and Boot X. That's all.

When I perused the partinfo information per your instructions, I got an exception that declared that it could find NO disks.

Let me know if you think I should retest the first assertion with Ghost 14.0. I be happy to do so.

Richard

[erik_carlstrom]

I apologize, but that's very confusing.  If partinfo returned no disks, then you wouldn't have been able to create a backup of those disks.  Are you able to mount the image, browse and see your data?  Try running SMEDump in the Utility folder and please attach both that and the partinfo.