Other Norton Products

[Bitbob]

I have a PCIe OCZ Revo 2 boot drive which uses the SI 3134 chipset. I run Win7 ultimate 64 bit and have several USB3 external drives which I use to make Ghost 15 images of the Revo C: drive. From Win7 I can access these images and recover files with G15 with no problems. For the last year I made a custom Recovery disk with 32 bit drivers for the Revo/SI 3124 chipset and all worked well with the usb3 drives running in USB2 mode. In the last test of the SRD it failed to load hanging at the double gray screen for 2 hrs and then blue screening. I checked for updates to the SI chipset drivers but had the most recent drivers (they haven't changed in 1.5 years). I then went back to the Norton Ghost 15 disk and made several more attempts to create a new SRD that would work. During this process I did note that the Norton SRD Disk wizard thought that the Revo used an SI 3132 chip (this is incorrect) but just to play along I tried those drivers too-------Similar problem. Other than software updates little has changed on this computer. Hardware has also remained steady other than external devices coming and going. Anyone have anything else I can try? Interestingly I also use Acronis backup software which recognizes USB3 drives and continues to work fine..

[Brian_K]

Bitbob,

Maybe it's something else causing the problem. Can you remove the PCIe OCZ Revo 2 boot drive and try booting from the SRD. Does it hang at the same spot?

[Bitbob]

Discovered the problem was with the drivers. The SI-3132 chip it was displaying was on another card and it didn't need a driver for the Revo SI-3134 chip. The SRD now boots and sees the usb2 drive. Now I am on to another issue. I also have backups on the LAN in a raid server which Ghost recognizes and saves images to in Win7. When I load the lan card drivers in the SRD and boot from the SRD it will see the LAN and several devices on the LAN but not the raid server. The raid is still available from other computers on the lan and has the same IP as it did when visible to Ghost from Win7. It is not displayed on the list of devices in the SRD boot and when I try to link directly to a folder from the SRD boot with the unc of the raid server it returns a "device unavailable" error. Any suggestions on this error?