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Phishing Phryer
DaveH
Posts: 4,666
Registered: ‎01-06-2010

Re: Since when is Ghost 15 unable to restore a C: drive image to a computer with >4GB of RAM?

Here is how to make a bootable flash drive with Ghost.

Thanks Brian_K for the link:

http://krisrowland.wordpress.com/2008/09/26/boot-norton-ghost-14-srd-from-a-usb-stick/

 

Make sure the one you made was done that way with an active partition.

Also, on your custom disc or if you redownloaded the ISO, make sure you burn them using a slow speed onto a CD and not a DVD.

 

 

Contributor
FCWM
Posts: 12
Registered: ‎06-05-2012

Re: Since when is Ghost 15 unable to restore a C: drive image to a computer with >4GB of RAM?

Is there something wrong with using a DVD for the SRD? Before even thinking about it, I burnt one a couple of days ago and when I tested the DVD, it booted fine. I made another one with a CD just in case.

Bot Obliterator
redk9258
Posts: 2,337
Registered: ‎02-22-2010

Re: Since when is Ghost 15 unable to restore a C: drive image to a computer with >4GB of RAM?


FCWM wrote:

Is there something wrong with using a DVD for the SRD? Before even thinking about it, I burnt one a couple of days ago and when I tested the DVD, it booted fine. I made another one with a CD just in case.


The Windows 7 install disc is on DVD, so the Ghost 15 SRD should work fine on DVD. I think I have used a DVD before, but cannot remember for sure.

 

How are you burning the ISO file? I prefer ImgBurn.

Phishing Phryer
DaveH
Posts: 4,666
Registered: ‎01-06-2010

Re: Since when is Ghost 15 unable to restore a C: drive image to a computer with >4GB of RAM?

The Ghost recovery disk is in the format of ISO 9660 (CD format), a vista or windows 7 ISO is in the format of UDF (DVD).

A good burning tool should be able to convert it but why bother when the disk is only 200 MB's.

 

Bot Obliterator
redk9258
Posts: 2,337
Registered: ‎02-22-2010

Re: Since when is Ghost 15 unable to restore a C: drive image to a computer with >4GB of RAM?


DaveH wrote:

The Ghost recovery disk is in the format of ISO 9660 (CD format), a vista or windows 7 ISO is in the format of UDF (DVD).

A good burning tool should be able to convert it but why bother when the disk is only 200 MB's.

 


You can also write a DVD in ISO 9660 format.

Contributor
alanb
Posts: 24
Registered: ‎07-03-2012

Re: Since when is Ghost 15 unable to restore a C: drive image to a computer with >4GB of RAM?

Hey everybody,

 

I just got a call from the aforementioned "Senior Technician,"who was supposed to call me back today with his supervisor.

 

The supervisor is, apparently, not in today and won't be in until Saturday, so it looks like I won't get any useful follow-up from Norton until next week.

 

When I asked him again whether he could point to any online sources that supported his position (which he still insists is correct) that the SRD won't work on a Win7 machine containing more then 4GB of RAM, he pointed me to this document:

- - - - - - - - - - - - - - - - - 

http://msdn.microsoft.com/en-us/library/windows/desktop/aa366778%28v=vs.85%29.aspx#physical_memory_l...

 

Physical Memory Limits: Windows 7


The following table specifies the limits on physical memory for Windows 7.

 

    Version                                    Limit on X86      Limit on X64

Windows 7 Ultimate

4 GB

192 GB

Windows 7 Enterprise

4 GB

192 GB

Windows 7 Professional

4 GB

192 GB

Windows 7 Home Premium

4 GB

16 GB

Windows 7 Home Basic

4 GB

8 GB

Windows 7 Starter

2 GB

N/A

 

- - - - - - - - - - - - - - - - -

 

He couldn't explain why the SRD failed outright, rather than simply ignoring any RAM over the 4GB "limit."

 

- - - - - - - - - - - - - - - - -

 

In any event, I'm waiting to see what he and his supervisor tell me next week.  The machine is disassembled today (Alienware screwed up the delivery of some replacement I/O boards), so I can't do anything with it until (hopefully) tomorrow.

 

If it turns out that Ghost's SRD truly won't work on a machine that has "too much RAM" on it, Norton will have one very pissed-off attorney for a disgruntled customer..... One who is not unfamiliar with NAD/FTC complaints and class actions...

dickevans
Posts: 9,218
Registered: ‎04-08-2008

Re: Since when is Ghost 15 unable to restore a C: drive image to a computer with >4GB of RAM?

Peanut gallery here;

I'm missing a point somewhere. My system has 8GB installed and is a multi-boot configuration. I use the SRD to make images of the drives I use for testing. The first one is the 'basic' image I configure before adding any test programs. I also do an image of my primary drive from time to time just in case. The hardware is improving but it is still far from perfect so I like to have insurance.

Dick
Win7x64 SP1 current NIS V20
Contributor
alanb
Posts: 24
Registered: ‎07-03-2012

Re: Since when is Ghost 15 unable to restore a C: drive image to a computer with >4GB of RAM?

[ Edited ]

Hey, P.G., 

 

Thanks for your feedback!!

 

When you put the SRD in the CD-ROM drive and restart the computer, do you in fact get the "Press any key to boot from the CD..." prompt?

 

And have you actually restored C: drive images that you've created back to your C: drive?

 

And, if so . . . when you restore an image to your C: drive, there are no errors (unlike how things apparently went for the Newegg-comment-leaving person)?

 

That's what this really boils down to — I don't get the "Press any key to boot from the CD..." prompt on my machine, and the Norton fellow with whom I've been dealing says that this is by design.

 

What the Norton guy is saying doesn't make a whole lot of sense, and I'd love for him to be wrong, but.....

dickevans
Posts: 9,218
Registered: ‎04-08-2008

Re: Since when is Ghost 15 unable to restore a C: drive image to a computer with >4GB of RAM?


alanb wrote:

Hey, P.G., 

 

Thanks for your feedback!!

 

When you put the SRD in the CD-ROM drive and restart the computer, do you in fact get the "Press any key to boot from the CD..." prompt?

 

yes

 

And have you actually restored C: drive images that you've created back to your C: drive?

 

yes

 

And, if so . . . when you restore an image to your C: drive, there are no errors (unlike how things apparently went for the Newegg-comment-leaving person)?

 

there is usually an additional entry which I am able to delete without any problem before or after.

 

That's what this really boils down to — I don't get the "Press any key to boot from the CD..." prompt on my machine, and the Norton fellow with whom I've been dealing says that this is by design.

 

That would be news to me. I've been using Ghost for several years and have always had to 'press any key' I can't even remember any time when I've used a bootable CD/DVD that I didn't have to 'press any key'.

 

What the Norton guy is saying doesn't make a whole lot of sense, and I'd love for him to be wrong, but.....


see above

Dick
Win7x64 SP1 current NIS V20
Contributor
alanb
Posts: 24
Registered: ‎07-03-2012

Re: Since when is Ghost 15 unable to restore a C: drive image to a computer with >4GB of RAM?

Well, that's good to know, dickevans!!

 

I've been using Ghost since (I think) v9.0, but this is the first time I've used it on 64-bit systems with >4GB of RAM, so I couldn't gainsay the Norton fellow based upon my personal experience.

 

It's still quite baffling that both the factory Ghost disc and my custom SRD fail to boot in either of my 64-bit systems with >4GB of RAM, even though (1) the Windows 7 x64 OS reinstallation disc boots up properly in both machines and (2) both the factory Ghost disc and my custom SRD boot up properly on my older, 32-bit XP system with only 3GB of RAM...

 

[head-desk]