Other Norton Products

[alanb]

ps — could you be a little more specific about the "additional entry" that you get?  What is it, where does it appear, and what effect does it have on the files contained in your image?

Thanks!!

[dickevans Super RootKit Eradicator]

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alanb wrote:

Well, that's good to know, dickevans!!

I've been using Ghost since (I think) v9.0, but this is the first time I've used it on 64-bit systems with >4GB of RAM, so I couldn't gainsay the Norton fellow based upon my personal experience.

It's still quite baffling that both the factory Ghost disc and my custom SRD fail to boot in either of my 64-bit systems with >4GB of RAM, even though (1) the Windows 7 x64 OS reinstallation disc boots up properly in both machines and (2) both the factory Ghost disc and my custom SRD boot up properly on my older, 32-bit XP system with only 3GB of RAM...

[head-desk]

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Quick question - can you get the correct reaction from any other bootable CD

Thinking that maybe you need to update/ reinstall the CD driver

[dickevans Super RootKit Eradicator]

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alanb wrote:

ps — could you be a little more specific about the "additional entry" that you get?  What is it, where does it appear, and what effect does it have on the files contained in your image?

Thanks!!

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It's been a while but it is a recovery message - something like you might expect when recovering from a crash

It's an added entry and appears to have no effect on anything when present or after being deleted [I use EasyBCD]

Hope this helps

[alanb]

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dickevans wrote:

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alanb wrote:
 

It's still quite baffling that both the factory Ghost disc and my custom SRD fail to boot in either of my 64-bit systems with >4GB of RAM, even though (1) the Windows 7 x64 OS reinstallation disc boots up properly in both machines and (2) both the factory Ghost disc and my custom SRD boot up properly on my older, 32-bit XP system with only 3GB of RAM...

[head-desk]

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Quick question - can you get the correct reaction from any other bootable CD

Thinking that maybe you need to update/ reinstall the CD driver

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Yes — Like I wrote above, when I boot with my Win7 OS installation disc, I get the "Press any key to boot from this CD..." prompt.

With the Ghost disks (both factory and custom), once the boot sequence has completed and I'm at my desktop, WIndows' Autoplay runs and I'm asked whether I'd like to view the Ghost CD's contents in Windows Explorer, etc.

This is true for both of my Win7 x64 "too much RAM" machines . . .

[DaveH]

Why not look through this section or do a search here.

If it really didn't work with over 4GB of RAM you would not be the first to make the claim.  This section would be littered with posts about people having the same problem.

[alanb]

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DaveH wrote:

Why not look through this section or do a search here.

If it really didn't work with over 4GB of RAM you would not be the first to make the claim.  This section would be littered with posts about people having the same problem.

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That certainly occurred to me.

And yet, the majority of people I know have backed up images, but never had occasion to restore those images.  If this "4GB issue" were "a thing," they wouldn't know that there was a problem unless/until they tried to restore a C: drive in the Recovery Environment.

The Norton tech with whom I've been dealing all-but-acknowledged that this was a "ticking time bomb".....

Unfortunately, my machine is not functioning in a "normal" or "expected" manner, and I can come up with no reasonable explanation for why it is doing so.  Equally unfortunately, the current Norton tech has (for better or worse) been the most knowledgeable person @ Norton with whom I've dealt, this time around.

By Monday, I will hopefully have the I/O boards replaced and running, in time for a fascinating phone call with this fellow and his "supervisor."

Thanks for your input . . . and fingers crossed in the interim!!

[alanb]

It gets worse:

http://community.norton.com/t5/Other-Norton-Products/Now-I-m-told-that-Ghost-15-won-t-boot-in-a-mach...

[DaveH]

I saw that, but my statement still stands.  Your systems are not booting the disks.

It doesn't matter if your drives are SATA 3 or SATA 7, it doesn't matter if you have 4GB of RAM or 400GB of RAM.

Your systems are not booting the CD, windows PE is not even starting to load so everything else is irrelivent.

You can't say the recovery disk doesn't support something when the recovery disk is not booting.

Go back and look at that link for making a bootable flash drive.

Dave

[alanb]

Hey DaveH,

I love the irony of the "krisrowland" instructions, which begin with "Boot the SRD" . . .

In any event, I've already attempted to boot from a flash drive, using a Recovery Disk ISO image that I d/l'd from the NOrton website.

If/when I can regain access to the XP machine, I'll try to follow the the "krisrowland" instructions, although I don't see how/why the results would be any different.

- - - - - - - - - - - - - - - - -

On the phone with Norton from 6:41 to 10:14 last night.  Mostly on hold.  Last conversation was with a "Manager" named Imran who promised me, oh-so-sincerely, that his "top technician" would call me today between 1-2pm.

It's now 4:45pm and — not surprisingly — I haven't been called by any such person..........

[DaveH]

Sorry about that link, that is pretty stupid.  It actually wan't the one I was looking for, I guess I didn't read it.

But if your using windows 7, you can use diskpart on your system. You don't need to use the one on the recovery disk.

Use disk management to see what the disk # of the flash drive is.

Then follow the rest of the instructions and after the flash drive is prepared, copy the entire contents of the recovery disk onto it.

Dave