Other Norton Products

[thomasjefferson]

I get sound from my speakers just fine after I restart the computer, and it works fine for anywhere from about 3 hours to about 20 hours after the restart. Then no sound at all until I restart.

The problem seemed to arise shortly after I installed Norton 360.  I have had a "chat" with Norton Support twice now, and they were worthless. They don't even read carefully what you're telling them, so they try to make the problem something other than what you have said.

I would be so grateful if you can help me fix this problem. Thanks.

[Stu]

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thomasjefferson wrote:
I get sound from my speakers just fine after I restart the computer, and it works fine for anywhere from about 3 hours to about 20 hours after the restart. Then no sound at all until I restart.

The problem seemed to arise shortly after I installed Norton 360.  I have had a "chat" with Norton Support twice now, and they were worthless. They don't even read carefully what you're telling them, so they try to make the problem something other than what you have said.

I would be so grateful if you can help me fix this problem. Thanks.

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What sound are you reffering to?

Could you please be more specific on what system you are working on?

[thomasjefferson]

I am referring to ALL sound: whether playing a CD, listening to streaming music (pandora.com), watching youtube.com, or even the "ding" that tells me I have new email.  It all works just fine for somwhere between 3 and 20 hours after I have restarted the computer.  Then I cannot get any sound whatsoever until I restart the computer.

I am running Windows XP, Home Edition, Version 2002, Service Pack 2.

[Stu]

Does it work when 360 is uninstalled?

[thomasjefferson]

I am reluctant to try that, as I don't know if Norton 360 is the problem and, if I do that, then I am without virus protection.

[MelodicWynd]

hi thomasjefferson - very odd behavior for an audio driver to fail after working for a time after boot. i'm not sure what in Norton could cause the problem, so maybe we should look to the usual suspect... the audio driver itself.

first - what OS and SP are you using? also, if you can identify your hardware - make and model as well as the soundcard information and the date of the driver that would be helpful. most if not all of this information is actually available from within the Norton 360 V2 Diagnostic Report (from the Tasks menu in the main program).

second - are there any indications of failures within the Event Manager. to get at the system events, right-click My Computer and select Manage. look under Device Manager for any red x items as well as anything unusual under the Event Manager / System view.

mel 

[Stu]

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thomasjefferson wrote:
I am reluctant to try that, as I don't know if Norton 360 is the problem and, if I do that, then I am without virus protection.

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That's the reason why I'm asking