Other Norton Products

[Love2Drive]

Speed Disk, the defrag options, I get the error "Speed disk has detected a system restore point or backup in progress on this volume" when neither is actually occurring.

Contacted an agent thru Norton online chat that ran speed disk on my machine by using the force option. However this option deleted all the restore points. Not very neat!

I believe this must be an error in the product, there was no backups running or restore points being created that where initiated by me.

The message that appears when running the optimization feature:

:

I'm at issue with:

The statement "Optimizing this volume will remove Restore Points, and proceeding during a Backup process may result in poor optimization and failure of the Backup task.

Now this really puts one in a real comfort zone. Is this the best from Norton? This is the kind of message a programmer use when is job has bombed, not for an end-user. The best Norton can do is run the Force option with no explanation of how to fix the problem. I guess, YOU SPEND YOUR MONEY AND TAKE YOUR CHANCES.

[Love2Drive · Accepted solution]

Found the answer here:

http://community.norton.com/t5/Other-Norton-Products/SpeedDisk-has-detected-a-System-Restore-Point/m...

http://community.norton.com/t5/Other-Norton-Products/Norton-Utilities-15-SpeedDisk-LameDisk/m-p/377....

Windows uses Shadow Copy to create restore points. Due to changes made by disk optimization and movement of data, Shadow Copy may grow into large size which can result in poor disk optimization. Also, it can cause automatic deletion of restore point data if it reaches maximum size limit. So to optimize a disk with active shadow copy (Restore points enabled), it is recommended to delete restore points before running any Disk Optimizer program not just Norton SpeedDisk.

If you still want to keep the restore points, you can change the settings to do so.

1. Start Norton Utilities.
2. Click Defragment your Disks.
3. In the Norton SpeedDisk window, in the top-right corner, click Settings.
4. Under Select Category, click SpeedDisk.
5. Under Shadow Copy, select Provide optimization regardless of the presence of Shadow Copy.
6. Click Save Settings