Other Norton Products

[Thermostat]

Hi everyone-

A while back, I had my Acer laptop's hard drive replaced.  I took it to a small compuer repair shop, who installed a new version of Windows XP on the new hard drive using my serial no.

They installed an image.GHO file on my hard drive so I could revert to it whenever I need to reformat.

My problem: I can't open up the .GHO file.  I've used numerous version of Norton Ghost (12, 2003),Ghost Explorer, as well as Ghost Solution.  Nothing seems to be working, and I keep getting the same error message: "Not a Gost image file".

http://img3.imageshack.us/i/errorzrv.jpg/    and   http://img3.imageshack.us/img3/8642/errorzrv.jpg

How do I open this .GHO file so I can "rewind" back to the old state?  I asked the computer shop how to open up the file, but they won't tell me.  They keep insisting that I go over there so they can charge me $50 to have it reformatted. 

Please help me out!

[edit: Fixed broken image link.]

Message Edited by shannons on 07-01-2009 02:38 PM

[Brian_K]

Thermostat,

 It was created by one of the DOS Ghosts. It will restore from Ghost 2003, Ghost 8 and Ghost 11. Ghosts 9 and 10 have a restore app (Legacy images) built in and will restore that file.

Message Edited by Brian_K on 07-02-2009 07:41 AM

[Thermostat]

I just tried to recover using Norton Ghost 2003's Restore Utility.  I got this error message:"This is an invalid image. Choose a valid image."

Still no luck.  Am I doing something wrong? 

http://img210.imageshack.us/i/error2.jpg

<<Edit: Fixed broken image link.>>

Message Edited by TomV on 07-02-2009 12:00 AM

[Brian_K]

Weird. Ask the guys in the shop what type of image you have. If it was created by Ghosts 8 or 11 it may not restore with Ghost 2003. The Ghost in Ghosts 9 and 10 is Ghost 8.

[Thermostat]

Thanks.  I'll give that a go.

Also, as a small update I tried to run Ghost 2003's DOS recovery.  I got an error message that said:

-------------------------------- 

Image File Selection Error

D:\IMAGE.GHO is not a Norton Ghost File.  Or is not the correct span segment.  Task cannot be completed.

-------------------------------- 

I'll see if I can get my hands on those older versions.  I'll update once I get it going.