Other Norton Products

[RUNYOU]

Erik,

No not yet, a bit reticent incase it upsets the lap top my wife uses to access her photographs from the PC, edit them and save them on the PC.

If anything went wrong it would be worth less than a bank in the US or the UK. Would be hung out to dry. Must however bite the bullet.

RUNYOU

[RUNYOU]

Erik

 Save and restore 2 installed again stops the wire less comunication lap top cannot read the desktop.

With NSR installed, I have run TCPView, this is meaningless to me should anything happen other than see a whol;e list of whats running and being refreshed evry so often?

RUNYOU

[erik_carlstrom]

If you could save that list of information please.  The tool will not fix anything for you, but it may tell me what the problem is. 

[RUNYOU]

Erik

I ran TCPview with NSR and I have to let you know that it made no difference. It ran for about 2 hours.

RUNYOU

PS

I will have to uninstall NSR with the Norton removal tool as my wife cannot access files on the desktop etc. This give me an ear akech

If this cannot be resolved I have to say NSR should be returned for a refund.

[erik_carlstrom]

The TcpView tool was intended to collect information about what was running within the TCP stack.  It was not intended to fix anything.  It's a tool to collect information so we can diagnose why the problem is occuring.  It could be a conflict within another product.  it could be a broken dependancy such as potentially a problem with .Net.  We don't need to use that tool, but it was just a thought of where to look. 

With NSR installed and after trying to access the shared document, could you then look at the windows event logs for errors and warnings.  You can access the viewer by doing the following:

Start, run

Type eventvwr and click OK

The error or warning could be in the application or system logs. 

[RUNYOU]

Erik

In both Application and System  logs errors are shown. To assist in identifying these can I by some means send a screen shot or whatever to you? I have pasted sceen shots into a word doc.

RUN YOU 

[RUNYOU]

Eric

Further message just sent I intergated on failure it was trying to get a file from the desk top to the lap top. Hope this helps the trail.

Detection of product '{91120409-6000-11D3-8CFE-0150048383C9}', feature 'WORDFiles' failed during request for component '{1EBDE4BC-9A51-4630-B541-2561FA45CCC5}'

For more information, see Help and Support Center at

RUNYOU

[RUNYOU]

Erik Apologies for appearing to be hassling you, but can I ask how's the thoughts in this going. I for my part am getting desperate as my wife at this time cannot access the desktop files with NSR installed. Having a bit of difficulty explaining convincingly Norton is reviewing the issue. Can you get back to me please? RUNYOU

[erik_carlstrom]

Did you received my PM?  I need some logs, but have not received any.

[RUNYOU]

Erik

I thouht i replied, however do you mean the logs from run:eventvwr?

If this is so how do I provide you with the Logs? Can you let me know please.

RUNYOU