Other Norton Products

[erik_carlstrom]

RUNYOU,

Could you clarify what you mean by preventing communication between the desktop and laptop?  Are you accessing a file on the desktop through a share from the laptop?  Are you accessing an application from the laptop that resides on the desktop?  Are you attempting to backup the laptop to the desktop wirelessly via NSR or vice versa? 

For the problem(s) that you experience are you seeing any error messages?  If so, could you provide these?

[RUNYOU]

Dear Erik

Thanks for the message, sorry if I did not expain myself or make it clear. I am trying to access a file on the desktop through a share from the laptop. 

Yours sincerely

Runyou

[erik_carlstrom]

That is strange.  It shouldn't happen because of NSR.  When you had NSR installed did you also have Norton SystemWorks installed as well?  Did you try disabling Internet Worm Protection as opposed to just removing everything?  Chances are the problem was from IWP (which is a limited firewall) as opposed to being from NSR. 

[RUNYOU]

Dear Erik

Thanks again.

No only Save & Restore 2 was installed. NSW had been uninstalled some while back (using the removel tool) before installing Save & Restore 2.

Gary

[erik_carlstrom]

With NSR installed, could you try running TCPView? http://technet.microsoft.com/en-us/sysinternals/bb897437.aspx

[erik_carlstrom]

This should technically be a different thread as the issue is different. 

The error you mentioned is similar to an issue that has not been reported by many people and resolutions have varied.  Because of the nature of the environment it can be difficult to determine root cause without a before and after snapshot.  That said you could check try following:

fdisk the MBR

Check your media drive settings.  Is it set to primary or secondary slave?  If so, set it to secondary master.

Any other troubleshooting would require more detail around the error.  Exact text?  Screenshot?  Hardware configuration.  Partition setup.  etc.

[crave]

1: Single drive (this denotes the setting of primary master)

2: MBR was wiped as I zeroed the drive

3. I can not remember which computer it occured on but I do know that it was more than just one computer that I have seen this error on.

4: The original topic is a lack of technical support representatives on the "live chat" or a lack of response by a technical representative on said applet.

5; A new topic for the tecnical help with this issue would be correct. Will make one soon but not at this very moment as I am compiling a list of hardware and of situations that this occures under.

[RUNYOU]

Dear Erik,

Sorry for all of this, thanks for your forbearance. I for my part I am a simple Chartered Building Services Engineer with no knowledge of the inner workings of a PC. Only wish to use software, so how do I fdisk the MBR Check your media drive settings.  and if necessary set it set to a secondary master..

Would this bes be done by handing control of my PC to Norton and let Norton make the change?

Regards

RUNYOU

[erik_carlstrom]

RUNYOU,

Those were steps appropriate for the other posters issue.  You can ignore those steps, and to answer your question about remoting in the answer would be no.  Those are steps that could only be done by someone physically present at the system.  Did you try running tcpview as previously recommended?

Message Edited by erik_carlstrom on 09-17-2008 07:20 AM