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[vinhnqls]

I am using vista home premium 32 bit sp2 and I installed ghost 15, but it can not recognize any hard drive. I also try define new backup but it didn't work. When i browse for destination, it showed:cannot browse for destination.-Error E1ADB8C4: Cannot browse for destination.
--Object reference not set to an instance of an object.

It also showed some event log:

-unable to determine status

Error EC8F1780: Cannot successfully reconcile changes since last session.
    Error EC8F1771: Cannot enumerate the current drives on this system.
        Error EBAB0013: A test that safeguards the integrity of the program failed unexpectedly. CHECK failed, MbrRegion::RecalculateUnallocatedSpaces: .\MbrRegion.cpp(2367): first.GetType() != AllocatedSpace::ExtendedStart && first.GetType() != AllocatedSpace::LogicalAndEpbr.
Error EBAB0013: A test that safeguards the integrity of the program failed unexpectedly. %1

Can anyone help me for this issue? 

[AllenM Norton Fighter]

HI vinhnqls,

Welcome to the forum. I suspect there is a problem with your hard disk partitioning which prevents Ghost from seeing the drives as valid. Can you tell me a little more about your system? What type of computer is it? (Dell, etc) Did you do any hard disk partitioning or did it just come this way with your computer when you purchased it?

Please collect the following so that I can see if your hard disk partitioning is causing a problem. Please run the file called PartInfo.exe which is located in the Program Files > Norton Ghost > Utility folder. This will create a file called partinfo.txt located in the same directory. Please attach this file to your post by clicking on the Add Attachments link at the bottom (near the orange Post button).

Thanks

Allen

[vinhnqls]

I am using dell xps m1530. When I bought this laptop, I didn't know vista can do the disk patrition job. So I used a program called disk patrition to devide my hard disk. It's may be the problem. I unistalled norton ghost 15, so now I need to reinstall it. I will provide you the partinfo.txt as soon as possible. Hope you can help me solve this problem. Thanks a lot.

[AllenM Norton Fighter]

Hi vinhnqls,

Thanks, I'll be waiting for the information.

Allen

[vinhnqls]

Hi Allen M. Thanks so much for your enthusiastic helping. As your instruction, I reinstalled norton ghost 15 and got the partinfo.exe. I hope this file can help you find out the problem. Thanks for your helping.

[AllenM Norton Fighter]

Hi vinhnqls,

Thanks for the update. As I suspected your partitions are overlapping each other which is why Ghost cannot recognize a valid drive. I am surprised that the partition utility allowed you to do this, at least without warning you in some way that the resulting partitions would be invalid.

What partition layout did you intend to have to include sizes and purpose of each? Do you by any chance recall which partitions were there by default? How many drive letters does Windows show? The partition file shows 4 drives: C,D,F and H. Is this what you see in Windows?

We should be able to fix this by merging the proper partitions but I would like a little more background before we start that process.

Thanks

Allen

[vinhnqls]

Yes, the windows show 4 letter C,D,F,H. D is the recovery drvive, H is the drive for Media Direct, C is the OS drive. When I bought this laptop there was just three drive C, D,H. The C drive is too large, so I divided it to C and F, F is the disk for containing files and C is still the OS drive. All drives seem working perfectly, so I don't know why norton ghost can not accept them. 

[AllenM Norton Fighter · Accepted solution]

Hi vinhnqls,

Thanks for the update. This is not a Ghost issue. Windows may be able to use these partitions in their current configuration but the partitions overlap each other which means that the partitions defined are invalid. There is no way Ghost can properly back up partitions which overlap each other.

BootIt NG (BING) should be able to fix this problem. You can find this here and they have a free 30 day trial.

Please see this post for further details of using BING to recover this. I would suggest using BING to back up your partitions first, please see page 25 of the BING user guide. You can download the user guide here.

Please let us know how it goes.

Thanks

Allen

[vinhnqls]

Hi Allen,

You are right, it's the  hard drive  issue. When I ran disk manage on windows, I found that there was an unallocated patrition, therefore Norton Ghost can not work correctly. The correction is quite simple, just merging the unallocated patrition to the patrition D or F. And now Norton Ghost can work perfectly. Thanks for your helping, Allen.

[AllenM Norton Fighter]

Hi vinhnqls,

I don't know if you plan to use BING or Windows to resolve this but you need to make sure the partitions are configured correctly. Right now you have partitions 2 & 3 overlapping each other and as long as that continues to be the case Ghost will not function.

Allen