08-19-2012 12:17 PM
I am trying to fix my friends laptop. I ran Norton power eraser in safe mode and it detected a virus called Physicaldrive0. It asked me to restart the system in order to remove it. Now the computer gets the BSOD everytime it boots up. I cannot even get to windows anymore. Can someone please help me with this bs? I would appreciate it more than anyone else on this forum. I have a good background with windows so I can follow instructions well.
08-19-2012 07:37 PM
I had a PM from the user, I can see what looks like happened.
The user is getting helped by another user.