08-06-2012 08:44 PM - edited 08-06-2012 08:51 PM
Computer: Toshiba Satelite L505D-S5983
OS: WINDOWS 7 32bit?
The other day I noticed that I had the redirect malware/virus on my laptop. Norton 360 couldn't see it so after reading up on the net, I tried Power Eraser and then deleted my cookies, temporary files, etc. That seemed to work. The next day the problem was back so I attempted to use Power Eraser again. It said it had to reboot my computer so I agreed but it never fully booted back up and won't now, no matter what I do. All I get is the inital flash of Toshiba logo with Press F2 for setup or F12 for boot menu, then black with blinking cursor. That's it. I can't even boot it up in safe mode and I have no recovery disk, though one is on the way.
Is there any way I fix this without the disk? Everything is stored on that laptop and I have no idea how long Toshiba takes to send a new disk or if that will work. And yes, I realize I'm a dum dum for following instructions for someone else's problem. Thoroughly chastized.
08-06-2012 09:51 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Do you have a Flash Drive??
08-06-2012 10:45 PM
I do have one. It has 1gb free but other files on it. I assume it doesn't matter if there are other files? And thank you for taking the time to help me.
08-06-2012 11:29 PM
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-re
Transfer it on to the Flash Drive
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:
Windows Complete PC Restore
Windows Memory Diagnostic Tool