Other Norton Products

[schimm1]

I'm trying to image a computer from another computer that only shows 1 OS option, but when I recover it on the new computer it shows an option for "Windows 7" or "Windows Vista / Windows Server 2008 / Windows 7." Why would this be happening? Everything loads fine on the 3 different HP computers I tried it on, but now I tried a slightly different HP model and now it won't boot. It will just start the windows starting up logo then 3 seconds in it will make it look like its going to boot into windows, but restarts the computer. Thank you in advance.

[Brian_K]

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schimm1 wrote:

but now I tried a slightly different HP model and now it won't boot. It will just start the windows starting up logo then 3 seconds in it will make it look like its going to boot into windows, but restarts the computer.

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schimm1,

This is due to missing storage controller drivers. Different drivers are needed for that computer. Ghost 15 doesn't have RestoreAnyware.

The issue of having 2 entries in the boot menu is a Ghost bug. Remove the incorrect entry from msconfig.

[schimm1]

Thanks Brian!

I just looked on HP's site, and didn't see a driver for the storage controller, would it be within a different driver?

I thought I had read that the dual OS was a bug in Ghost, but thank you on how to fix it.

[Brian_K]

What is the model? Dave is really good at finding these drivers.

[schimm1]

HP DC5800 Microtower

[DaveH]

I don't see drivers for the hard drive controller either.

Does that system by chance use IDE drives and the others SATA?

Dave

[schimm1]

I didn't mean to mark it as solved.

I'm currently doing a test restore now, but once it is done, I'll pull the side off and check which type of drive it is. I thought it was SATA, but I just want to confirm it though.

[DaveH]

I see the specs say it's SATA.

It must use standard Intel drivers and maybe they are in the "Chipset" drivers.

Go into the BIOS and look for the SATA settings.

If it is set for AHCI, see if you can change it to SATA or IDE mode and see if it will boot windows in one of those settings.

Dave

[schimm1]

I went through the bio and I didn't see set at AHCI, the only options I could change for sata was emulation(hard disk or none) and tranlation mode(auto, bitshift, lba, user). I could change the transfer mode too. When I looked on device options and PCI options, none showed for a storage device, only usb, vga, audio, and ethernet.

[schimm1]

Also, can I just load a driver through Norton Ghost 15's "load a driver" then exit out, and see if it works, or do I have to go through the whole recovery process as well? Thanks.