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[csbef]

I have had WinFax Pro for a number of years and there has been a development lately where I am not able to finish inputting new recipient information. To reiterate, when I an typing in a new recipient's fax number I am taken to another page of the program without being able to finish the new recipient adding process. I called Norton for support but WinFax has been deemed obsolete and therefore does not have a support team anymore. Any help is much appreciated. Thank you in advance. 

[DaveH]

What page do you get taken to?

I ask that because for me there is no following page, just the modem box that comes up as it dials.

Dave

[csbef]

I am dumped back into the section where the phone book area without any of the new data being saved. I will be able to give a more detailed account as soon as possible. Thanks

[csbef]

ok, so when I first open the program I am prompted if I want to run the program in a compatibility mode for other versions fo Windows. I am then in the logs section and move over to Phone Books where I select a general group then "new recipient". Right after that WinFax Pro completely crashes and the cycle repeats itself over and over again.

[DaveH]

Did it used to work?

You must be using it on an incompatable operating system.  I use it in XP, I'm not sure if Vista supports it but I know that Windows 7 does not.

I just open the message manager from the system tray icon and then select: Send > New Fax

Then I either fill in the boxes or select a recipiant from the phone book list on the right.

When I click send there is no other screen, just the modem box and the message manager still open in the background.

Dave

[csbef]

I am replying one more time for the sake of clarity on my part. 

When I open WinFax Pro I go into "phone books" and proceed to "new recepients" and when I get to the part where I can fill in the name of the recepient, I can fill out the first and last name, title, and business name but when I begin to type in the actual fax number the program closes altogether. Thank you for your patience, Dave!

[Preetha_G Moderator]

Hi csbef,

Symantec discontinued sales and support of WinFax PRO on June 30, 2006. A web based community support forum exists for users of WinFax PRO.

Note: The Winfax forum is not affiliated with Symantec.

Thanks,

Preetha DG
Norton Forums Administrator
Symantec Corporation