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Regular Visitor
fgoldy
Posts: 9
Registered: ‎06-21-2012

error ed800012

I am using ghost 15 updated to the newest service pack on win7 64 bit and a 3TB usb external hard drive formatted ntfs. I've read some other posting on this issue and tried changing compression, but I keep getting this error. It seems as though the entire backup is created and then when it goes to verify the recovery point, it runs into this error. This is the first backup and the first time I'm using the exernal hard drive. Help please.

dickevans
Posts: 12,328
Registered: ‎04-08-2008

Re: error ed800012


fgoldy wrote:

I am using ghost 15 updated to the newest service pack on win7 64 bit and a 3TB usb external hard drive formatted ntfs. I've read some other posting on this issue and tried changing compression, but I keep getting this error. It seems as though the entire backup is created and then when it goes to verify the recovery point, it runs into this error. This is the first backup and the first time I'm using the exernal hard drive. Help please.


Welcome,

It sounds like you are doing everything correctly. The only weak point is the 3TB drive. Ghost15 doesn't support a drive that big. No matter how it's connected to the system. Same applies to USB3.x connections.

Your solution for now would be to divide that new drive into at least two partitions and format them using NTFS. After that Ghost shoulld be very happy and do your backups just as you epect. You will also be able ot recover your files! :smileywink:

Hope this helps. Stay well and surf safe

Dick
Win7x64 SP1 current NIS V21
Regular Visitor
fgoldy
Posts: 9
Registered: ‎06-21-2012

Re: error ed800012

Thank you for the info. I split the drive into 2 partitions with the "computer management" program in windows. They are now 2TB and 1TB approx. I was just able to create the image backup to the 2TB drive. When I went to create a files/folders backup from a different external USB drive (2TB) to the 1TB partition of the new drive, I got a "-Snapshot error %1. --Error EBAB03F1: OS error 2147754774." Is it a similar problem or a new problem? Am I able to copy from external usb to external usb? And from a 2TB drive to a 1TB partition? Thanks

Regular Visitor
fgoldy
Posts: 9
Registered: ‎06-21-2012

Re: error ed800012

As a followup, I tried a files/folders backup from the internal drive to the 1tb partition of the new backup drive and got the same error. I then tried a files/folders backup to the 2TB partition and got the same error, so it seems as though it is NOT the same issue. FYI, this error happens about 5-10 seconds into the process. Thanks again.

dickevans
Posts: 12,328
Registered: ‎04-08-2008

Re: error ed800012

Which USB protocol are you using? USB2.x is supported by Ghost currently. USB3.x isn't.

Dick
Win7x64 SP1 current NIS V21
Super Phishing Phryer
DaveH
Posts: 5,683
Registered: ‎01-06-2010

Re: error ed800012

It's not a partition size limit, it's a hard drive size limit.  Making the partitions 2TB or less is not going to help.

You would have to make the entire drive 2TB or less to be able to make a MBR partition table rather than a GPT disk.

 

That limitation really has nothing to do with Ghost so it shouldn't effect what happens in windows.

The limitation comes into play when using the recovery disk, the version of windows used on the recovery disk does not support GPT drives.

 

Dave

 

Regular Visitor
fgoldy
Posts: 9
Registered: ‎06-21-2012

Re: error ed800012

Wow, ok. So If I'm getting a backup drive and want to use ghost, I need it to be 2TB or smaller?

 

FYI, the image (whole computer) backup did work when I partitioned the drive, but the files/folders backup won't. Thanks.

Regular Visitor
fgoldy
Posts: 9
Registered: ‎06-21-2012

Re: error ed800012

The drive is usb3.0 capable but I tried going thru a usb 2.0 port on my laptop and I still get the same snapshot error. Other ideas?

Super Phishing Phryer
DaveH
Posts: 5,683
Registered: ‎01-06-2010

Re: error ed800012

[ Edited ]

You said it's a snapshot error and I was thinking it was a bad image file.

Can you give us the entire error, the second 2 lines are more descriptive than the error code.

 

Dave

Regular Visitor
fgoldy
Posts: 9
Registered: ‎06-21-2012

Re: error ed800012

[ Edited ]

Hi Dave, I gave the details in my 515am note above. Here it is: "-Snapshot error %1. --Error EBAB03F1: OS error 2147754774 when I am trying to create a files/folders backup of an external usb drive or from my laptop.