ghost 12.0 problems : .NET framework, vproconsole, HELP!

apodhead · ‎04-29-2008

in my home network, we have several dell computers, both laptop and desktop, running windows xp, and use ghost 12.0. on one laptop, a dell latitude d610, ghost 12.0 was installed and worked perfectily for a while, saving my pc multiple times. but, over the last few months, it has been buggy and unusable.

when i turn on the computer, vproSvc and vprotray processes load. the ghost tray icon appears in the icon tray on the start bar. when i try to open the application window, however, i get a error:

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize ---> System.Configuration.ConfigurationErrorsException: Root element is missing. (C:\Documents and Settings\Ari\Local Settings\Application Data\Symantec_Corporation\VProConsole.exe_Url_lpdc2k50jgmq1bxprss5e1wfkmvu5yvj\7.0.0.0\user.config) ---> System.Xml.XmlException: Root element is missing.
   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlTextReader.Read()
   at System.Configuration.XmlUtil..ctor(Stream stream, String name, Boolean readToFirstElement, ConfigurationSchemaErrors schemaErrors)
   at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()
   --- End of inner exception stack trace ---
   at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
   at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
   at System.Configuration.BaseConfigurationRecord.ThrowIfInitErrors()
   at System.Configuration.ClientConfigurationSystem.OnConfigRemoved(Object sender, InternalConfigEventArgs e)
   --- End of inner exception stack trace ---
   at System.Configuration.Internal.ConfigurationManagerInternal.System.Configuration.Internal.IConfigurationManagerInternal.get_SupportsUserConfig()
   at System.Configuration.ClientSettingsStore.RevertToParent(String sectionName, Boolean isRoaming)
   at System.Configuration.LocalFileSettingsProvider.Reset(SettingsContext context)
   at System.Configuration.ApplicationSettingsBase.Reset()
   at Symantec.UI.UserSettings.get_BaseDialogWindowState()
   at Symantec.UI.Forms.PersistedSettingsForm.RestoreFormSettings(UserSettings userSettings)
   at Symantec.UI.Forms.PersistedSettingsForm.OnLoad(EventArgs e)
   at System.Windows.Forms.Form.OnCreateControl()
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.WmShowWindow(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ContainerControl.WndProc(Message& m)
   at System.Windows.Forms.Form.WmShowWindow(Message& m)
   at System.Windows.Forms.Form.WndProc(Message& m)
   at Symantec.VPro.VProConsole.MainForm.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
VProConsole
    Assembly Version: 7.0.0.0
    Win32 Version: 12.0.3.24711
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/VProConsole.exe
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
VProUI
    Assembly Version: 7.0.0.0
    Win32 Version: 12.0.3.24711
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/VProUI.DLL
----------------------------------------
dotNetBase
    Assembly Version: 6.0.0.0
    Win32 Version: 12.0.3.24711
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/dotNetBase.DLL
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
SymUi
    Assembly Version: 7.0.0.0
    Win32 Version: 12.0.3.24711
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/SymUi.DLL
----------------------------------------
interop.VProObj
    Assembly Version: 7.0.0.0
    Win32 Version: 12.0.3.24711
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.VProObj.DLL
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Accessibility
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
DotNetMagic2005
    Assembly Version: 4.2.0.0
    Win32 Version: 4.2.0.0
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/DotNetMagic2005.DLL
----------------------------------------
System.Data
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
System.Design
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Design/2.0.0.0__b03f5f7f11d50a3a/System.Design.dll
----------------------------------------
System.Drawing.Design
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing.Design/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.Design.dll
----------------------------------------
System.Web
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
System.Management
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Management/2.0.0.0__b03f5f7f11d50a3a/System.Management.dll
----------------------------------------
System.Configuration.Install
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration.Install/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.Install.dll
----------------------------------------
interop.VProAuto
    Assembly Version: 7.0.0.0
    Win32 Version: 12.0.3.24711
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.VProAuto.DLL
----------------------------------------
interop.VProScheduler
    Assembly Version: 7.0.0.0
    Win32 Version: 12.0.3.24711
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.VProScheduler.DLL
----------------------------------------
interop.ComConfig
    Assembly Version: 6.0.0.0
    Win32 Version: 7.0.0.24706
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.ComConfig.DLL
----------------------------------------
interop.NotifyHandler
    Assembly Version: 7.0.0.0
    Win32 Version: 12.0.3.24711
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.NotifyHandler.DLL
----------------------------------------
interop.FileBackup
    Assembly Version: 1.0.0.0
    Win32 Version: 12.0.3.24711
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.FileBackup.DLL
----------------------------------------
Push
    Assembly Version: 7.0.0.0
    Win32 Version: 12.0.3.24711
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Push.DLL
----------------------------------------
interop.EasySetupInt
    Assembly Version: 7.0.0.0
    Win32 Version: 12.0.3.24711
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.EasySetupInt.DLL
----------------------------------------
interop.V2iMountService
    Assembly Version: 6.0.0.0
    Win32 Version: 7.0.0.24706
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.V2iMountService.DLL
----------------------------------------
interop.ErrorGui
    Assembly Version: 7.0.0.0
    Win32 Version: 12.0.3.24711
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.ErrorGui.DLL
----------------------------------------
interop.EventMonitors
    Assembly Version: 7.0.0.0
    Win32 Version: 12.0.3.24711
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.EventMonitors.DLL
----------------------------------------
System.DirectoryServices
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.DirectoryServices/2.0.0.0__b03f5f7f11d50a3a/System.DirectoryServices.dll
----------------------------------------
interop.VProProgress
    Assembly Version: 7.0.0.0
    Win32 Version: 12.0.3.24711
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.VProProgress.DLL
----------------------------------------
interop.ObjectPicker
    Assembly Version: 7.0.0.0
    Win32 Version: 12.0.3.24711
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/interop.ObjectPicker.DLL
----------------------------------------
Nevron.NChart
    Assembly Version: 3.1.0.0
    Win32 Version: 3.1.0.0
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Nevron.NChart.DLL
----------------------------------------
Nevron.GraphicsCore
    Assembly Version: 3.1.0.0
    Win32 Version: 3.1.0.0
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Nevron.GraphicsCore.DLL
----------------------------------------
Nevron.NChartCore
    Assembly Version: 3.1.0.0
    Win32 Version: 3.1.0.0
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Nevron.NChartCore.DLL
----------------------------------------
Nevron.Standard
    Assembly Version: 3.1.0.0
    Win32 Version: 3.1.0.0
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Nevron.Standard.DLL
----------------------------------------
Nevron.UIControls
    Assembly Version: 3.1.0.0
    Win32 Version: 3.1.0.0
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Nevron.UIControls.DLL
----------------------------------------
Nevron.Utility
    Assembly Version: 3.1.0.0
    Win32 Version: 3.1.0.0
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Nevron.Utility.DLL
----------------------------------------
Nevron.Graphics2D
    Assembly Version: 3.1.0.0
    Win32 Version: 3.1.0.0
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Nevron.Graphics2D.DLL
----------------------------------------
Nevron.GraphicsGL
    Assembly Version: 3.1.0.0
    Win32 Version:
    CodeBase: file:///C:/Program%20Files/Norton%20Ghost/Console/Nevron.GraphicsGL.DLL
----------------------------------------
k1vbxic-
    Assembly Version: 7.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
if5ridom
    Assembly Version: 7.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
q35tn-i3
    Assembly Version: 7.0.0.0
    Win32 Version: 2.0.50727.42 (RTM.050727-4200)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

when i click continue, the error message disappears, and the window appears, and a loading bar appears, saying that it is loading my backup information. and stays like that. the bar will load to 100 percent, and stops. it says ready, yet the bar remains and i cannot access the ghost window itself. when i try to exit, i get the same message. i am unable to close the window throught the taskbar, alt-f4, or task manager, as a application. the only way to close the defective window is by ending the processes i mentioned above.

interestingly, if i dont bother to open the application window, and instead right click on the icon in the notification tray in the bottom right corner, and then directly start a backup from there, the backup will begin normally. a window appears, detailing the progress of the backup, and everything is smooth sailing.

i also frequently get microsoft .NET FRAMEWORK errors. i have tried uninstalling ghost, reinstalling ghost. doesnt work. tried uninstalling both ghost and all the .NET framework packages i have installed, reinstalling the .NET from microsoft, then reinstalling ghost. doesnt work. i have also tried uninstalling all of that, then just installing ghost and whatever.net framework that came with it, still doesnt work.

i have run out of ideas, and do not know what to do. i was unable to find any help for my problem in the support section of your website. please help!

Tony_Weiss · ‎04-07-2008

A good place to start is to contact our Customer Support team, through the following site:

http://www.symantec.com/norton/support/selectproduct_ts.jsp

Select Norton Ghost 12.0 as you product, and choose your preferred communication method. Having a Support technician check out your system would probably be a much easier way to diagnose this issue. Please let me know if you have any other questions or concerns. Thanks!

Tony Weiss
Norton Forums Global Community Manager
Symantec Corporation

apodhead · ‎04-29-2008

well, i went to technical service, and there was nothing there to help me, actually, not much there at all. so i clicked to chat with a technician online. i got the page that said it was preparing to download the software required to chat onto my computer, then the page was blank. i tried multiples, on multiple computers, and the page is blank, everywhere. the problem isnt that i wasnt using internet explorer, i was using IE, and it sill didnt work. while i would like to know if there is something wrong on my side that is causing this problem, i would appreciate if you could just give me some help on this forum, as this seems to be the only working medium of contact.

apodhead · ‎04-29-2008

Well, I contacted customer support, and chatted with a representative. After reinstalling a .NET package, and having me reinstall ghost, I was told that my problem would be gone. Unfortunately, it is not. Adding to my worries, it appears that something happened, because right after I restarted my PC after installing ghost, I know receive a INVALID BOOT.INI error before windows loads. Even more interestingly, windows still loads, and I'm still having the same problem. Anymore suggestions, please?

erik_carlstrom · ‎04-10-2008

How many partitions do you have? Do you have any boot screen skinning applications installed? Could you copy the contents of your boot.ini and post? Are you still receiving the Just In Time Java crashes still?

Erik
Product Manager
Symantec Corporation

apodhead · ‎04-29-2008

Thank you for your help. Unfortunately, it is a bit late now. I had already manually backed up all my files through windows explorer, as I was paranoid about the invalid boot.ini error message. Which was lucky, because several hours later, windows did not load. I have since reinstalled windows, sans all my programs, and am currently going about reinstalling all of them. I am having big misgivings about reinstalling ghost, though.

erik_carlstrom · ‎04-10-2008

It sounds like your system was very unstable. The JIT crash is usually caused when .Net is corrupt. Since you've reinstalled Windows (I'm assuming you performed a format first) have you noticed the system behaving more smoothly? If so, you should be fine with reinstalling everything. Hopefully to alleviate any of your concerns I wanted to let you know that Ghost does not modify the Boot.ini when you install. The only times the Boot.ini will be modified by Ghost is if you do the following:

perform the "Drive Copy" function and set the new drive to boot (this will set up the boot.ini and partition table on the new drive)
Go into the Symnatec Recovery Disk and choose to edit the Boot.ini

Before you get too far along, I would strongly recommend that you perform diagnostics on your system. Ensure that your HDD is not encountering too many errors by running the Hard Drive manufacturers utility scans. Check your RAM. There are times where system corruption is contributed by bad RAM. Hopefully this helps.

Erik
Product Manager
Symantec Corporation

Aad · ‎05-28-2008

Erik,

I'm having the exact same issues. My machine is an Acer Aspire 5670, with XP SP3. I reinstalled the .Net software, and reinstalled Ghost 12. After this I ran the Live update. Whatever I do, the issue keeps coming back.

BTW I checke dmy hard drive for errors, and I checked the RAM on my machine; no issues there.

Can anyone please help me out on this. The issue is not only annoying, but it also prevents me from backing up my system. I really like Ghost, and would love to use it again...

Regards,

Aad

erik_carlstrom · ‎04-10-2008

Aad,

What version(s) of .Net did you reinstall? It's possible that you may have more than one application using .Net. Check you windows event viewer for errors.

Erik
Product Manager
Symantec Corporation