Not what you were looking for? Ask our experts!
Reply
Visitor
chlo_avril
Posts: 7
Registered: ‎07-22-2008
Accepted Solution

malware.. please help.

ok, when opening up internet explorer and visit websites that need another window to open, if that makes sense, i have an error come up, ''richvideocode.dll" i have been onto yahoo answers and the people that have replied reckon it is malware, they have given me websites to run programmes from it, but i dont fancy doing that, incase i get something else which is harmfull to my computer. i have norton internet security 2008, when i do a quick scan it comes up with on low tracking cookie, my questions are: 1. can i get rid of malware through norton as i think that the low tracking cooking is what is my problem. 2. is there any way i can prevent this from happening again, its annoying the heck outta me. 3. does anyone reckon that the low tracking cookie is anything to do with the error? i would be muchly appreciated if anyone could help me, otherwise i'm going to have to take it to a computer shop for them to do it, which will end up costing me money. please if anyone knows anything that i can get rid of this please say.
Stu Rootkit Eradicator
Rootkit Eradicator
Stu
Posts: 5,210
Registered: ‎04-08-2008

Re: malware.. please help.

I would  recommend booting your system into Safe Mode and running another scan
"All that we are is the result of what we have thought"
Visitor
Dustbunnies
Posts: 8
Registered: ‎07-21-2008

Re: malware.. please help.

What are the programs they offered for you? Also on a side note, it probably installed a bit of spyware. To help you in your fight I recommend you get Ad-Aware SE to take care of many of the accompanying spyware.

Stu Rootkit Eradicator
Rootkit Eradicator
Stu
Posts: 5,210
Registered: ‎04-08-2008

Re: malware.. please help.

I wouldn't recommend that one.
"All that we are is the result of what we have thought"
Visitor
chlo_avril
Posts: 7
Registered: ‎07-22-2008

Re: malware.. please help.

how do i reboot my system into safe mode?

Visitor
Dustbunnies
Posts: 8
Registered: ‎07-21-2008

Re: malware.. please help.

Assuming you have XP here is something from Microsoft http://support.microsoft.com/kb/315222
Visitor
chlo_avril
Posts: 7
Registered: ‎07-22-2008

Re: malware.. please help.

thankyou for your help guys

you reckon that this will work and the malware will disappear, 'cause i'm useless at computers and knowing me i'll end up messing something else up.

 

also, sorry to be a pest, but this safe mode, my laptop will work fine when it is in this mode and that?

 

final thing - yeah dustbunnies my laptop is XP, havent heard that many things which are good about vista.

Stu Rootkit Eradicator
Rootkit Eradicator
Stu
Posts: 5,210
Registered: ‎04-08-2008

Re: malware.. please help.

Just temporarily set it in safe mode to do the scan.

If this is or isn't working please contact me/ us over here.

"All that we are is the result of what we have thought"
Visitor
Dustbunnies
Posts: 8
Registered: ‎07-21-2008

Re: malware.. please help.

No problem, if you still have problems you can always come back here. I'll be refreshing this board constantly because of the problem I'm encountering ;)
Visitor
Vince
Posts: 7
Registered: ‎07-22-2008

Re: malware.. please help.

Hi Chlo_Avril.  I can't help adding a couple of comments that I hope will help a newbie:

 

1) Find and DL AdAware (2008 is the current version).  Then load and run it.  Run it in free mode.  Buy it if you like.

2) Do the same for SpyBot (version 1.5.2, I think). 

        When installing DO NOT LOAD TEA-TIMER (TEATIMER)!!!!

        Don't get me wrong.  TeaTimer is a great program, but it's also a pain in the @zz when it runs and takes a while to train.

        So be careful when loading Spybot and chose to NOT load Tea Timer!

3) Make sure you have a good anti-virus program running somewhere.  Norton AntiVirus (NAV) is good, of course, or some other if necessary.  Just have something watching your PC while you use it.

 

The first two programs (Adaware & Spybot) will clean 99.99% of all the things you'll get on your PC while online and NAV will trap most of the immediate threats you'll get hit with.

 

NEVER, EVER click on a screen that says a (strange) program has detected a virus!  This is a trick!  Instead, run full scans of Adaware and Spybot and they will trap and remove the program that is giving you this warning. 

 

If you EVER click on that scam it will install very bad things on your PC in the process of "cleaning" your PC.

 

If you have ever click on one of these scans, run SB and AA as soon as possible.

 

About the Safe Mode referenced by a couple of other people:  Safe mode is NOT a running mode of Windows.  Basically it is a bare-bones running of Windows.  Lots and lots of Windows program and support items are not loaded in Safe Mode.  The reason they want you to run a scan in Safe Mode is because (sometimes) Bad Programs will not load when you run in Safe Mode.  So when you run virus scans those Bad Programs are not loaded and won't interfere with the scans.  (Some virus are smart enough to "hide" when they see a virus scanning program running.  Safe Mode will "sometimes" prevent these Bad Programs from loading at all.  I, personally, only run Safe Mode virus scans when my normal virus scans can't kill a specific virus.  But it's a personal preference thing.)

 

After the first time you run SpyBot and AdAware (full scans), run them a second time.  Make sure everything has been removed.  Yes, there are things that these progs will spot but will not be able to remove.  If you keep detecting the same bad program, talk to an expert or scan the net and find specific methods for killing these things.  (Be careful of internet offerings though.  Some removal services are scams! Do a little research.  Google the name of the program and see if endless "Warnings" are reported.)

 

One more thing, and share this with your friends:  If your PC ever seems to slow down over time, run Spybot and Adaware (full scans, with updated malware lists)!  I help out a LOT of people and I've encountered PCs that have had over 2000 ads and spybots on the machines that, once cleaned, makes the PC run like it is brand new!  Every spybot and ad takes up memory on your PC.  The more and more you get, the slower and slower your PC will run.

 

I hope this helps with your Malware adventures.  :-)

 

Later ~ Vince