Other Norton Products

[marz]

hey guys,

new to the forum here and not all that tech savvy.. i downloaded norton 360 onto my girlfriends laptop and all is fine, but i bought it cause it said that it provides security for up to 3 pc's, ive got my own laptop which is a forest full of viruses (thanks to my cousin) an i dont know how to get 360 onto it. i have a norton account which lists everything that i have bought, but i just dont know how to get it onto my other laptop. do i have to buy another key? and if i do what are the procedures after that, and if i dont have to buy another key, WHAT DO I DO??? thanks in advance guys sorry for the novel, cheers-Marz

[btester92]

Have the key that you used to install Norton 360 on your girlfriend's computer written down. Download the installer for Norton 360 onto your computer and start the installer. Type in the key when it prompts you for it (or copy and paste from your order form), and let the installer run a quick scan before it installs to remove some of the malware. When the installation finishes, there will eventually be a setup screen that will prompt you to create a Norton Account. If you already have one, then sign into it, but you can create a new one, it doesn't matter. Once your product key is registered on the website, the second license will be activated.

If the install fails for some reason, reboot your computer and, when it starts up, hold the F8 key. Use the arrow keys to select "Safe Mode" and hit the enter key. Log into your account (not the Administrator account) and try the installation in safe mode. Safe mode will hopefully prevent some of the viruses from starting up, and should make it easier for Norton 360 to install, but only do this if it doesn't work in regular mode. Once you're done in safe mode, just reboot the computer and it will start up normally.

[marz]

thanks btester92,

thats the problem im having, i cannot find the download installer. is it in my norton account? when i go into my account it only gives me info on the products that i have, there doesnt seem to be another installer?

[Bryan]

if you downloaded the self extractor onto another machine, you can either check your recycle bin to see if you deleted it or go into your temp directory and see if the installer is present there

[btester92]

When you bought the software, symantec should have sent you an email with a download link. Do you still have it?

[btester92]

If you have deleted the email, you can look up your order number if you go here. You need to put the same email in the form that you used to purchase Norton 360.

Message Edited by btester92 on 04-09-2008 07:49 PM

[marz · Accepted solution]

thanks for the help guys,

 i think ive figured out how to do, i had to type in my order number to open up the download prompt!

[whbos]

I had the same problem finding my downloadable files (the full download) on my computer.  It is buried in one of your folders under Documents and Settings on the C Drive.  Once the program installs, it deletes these files so you have to copy it over to a temp directory or elsewhere before it finishes installing.  I hate this type of install because I have to have the full download as many times as I reformat my drive.  The smaller size setup file will allow you to redownload and install.  Symantec needs to allow users to download the full installation program just as those who purchase the disc get the full version.  After all, we're not getting any discount for downloading vs. the CD.