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[Sherrytech]

Hello.

I really need urgent help. Norton power eraser detected a file called rikvm-C6F09094.sys in my desktop computer and reported it as a bad file. Then removed it successfully. When I do the scan with NPE again, it keeps to detect and remove it. Norotn antivirus can not see it. I need to know if it does mean my computer is infected by a rootkit?

 Does copying files including the pictures from my desktop computer to any other computer means spreading the infection? is it safe to go to my emails? My computer works fine but I do not know if it is safe working with my pc like filling out some appllications or sending email to other people? Do I put them at risk by receiving email from me.

Pleases accept my thanks in anticipation

[Bombastus]

That file is part of a driver for Cybelink software. If you have any Cyberlink software installed, it's a guaranteed false positive from NPE.

[Sherrytech]

Thank you for your reply. Is cyberlink software a kind of ordinary multimedia software like powerDVD? However, NPE does not report it my laptop. It reports it only in my desktop.

Does it mean there is no virus or rootkit in my desktop computer?

There is almost nothing in internet to read about this file. somebody considered it as a rootkit infection in one forum affecting the memory.

Thanks again

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Bombastus wrote:

That file is part of a driver for Cybelink software. If you have any Cyberlink software installed, it's a guaranteed false positive from NPE.

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[Bombastus · Accepted solution]

Yes, Cyberlink makes PowerDVD, and this file is part of that software. It is safe. Not all versions of their programs use it, but some do, and if you have PowerDVD or any other Cyberlink software installed on your computer, and get this detection, you don't have to worry, because it is a mistaken detection from NPE.

[Sherrytech]

Thank you very much for your time and information.  It was really helpful and I really relieved.