Product Suggestions

[szczypmen]

Did Symantec thought about adding to their products detailed documentation of them, especially for advanced users or for enterprise? Such doc except basic user guide could include accurate description of every specific product's module, ie. how exactly works SONAR or Reputation Scan, how to best setup Symantec's product options, so it could work efficiently and secure system well also .etc. Of course in this case Symantec would choose how many information they want include and for which products ( not to disclose too much details ), and i think that access for those detailed docs should have only customers. Since NIS 2010 open beta i liked Symantec's software and i don't hide the fact that i'm interested in that, how those apps works.

What do You think about?

[PapauZ Norton Fighter]

As I know on the boxed version's CD there is a manual (pdf) of the Norton products, that has many details of the products.

Unfortunately these are not available in the downloa versions, and on the Symantec site there's only a very very little part of it as a downloadable manual.

[szczypmen]

Unfortunately these are not available in the downloa versions, and on the Symantec site there's only a very very little part of it as a downloadable manual.

So downloadable manuals would be good solution.

[3play]

"Did Symantec thought about adding to their products detailed documentation of them, especially for advanced users or for enterprise"

Lol! Norton are not for enterprise users . Additionally , Norton has always been aimed at users who are completely "stupid" when it comes to computers . That is why Norton is so automated , includes that good support and is so easy to install and use

[szczypmen]

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3play wrote:

Lol! Norton are not for enterprise users[...]

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http://www.symantec.com/business/solutions/index.jsp

[edit: removed offensive content per the Participation Guidelines and Terms of Service.]

[3play]

Norton are strictly consumer solutions , NOT corporate products !!!

Norton are made for home users and small offices for up-to-10 computers ! No server OS support !

  Symantec's corporate products when it comes to security/antivirus protection are called Symatec Endpoint Protection and technically they are completely different from Norton

[szczypmen]

Ok, so lets make it clear: prefered detailed docs for Norton products.

I think that Symantec Enterprise Solutions have expanded manuals for business customers, so let's put them aside for now.

Anyway you should know what's going on.

[Tony_Weiss Administrator]

As a reminder, please refrain from personal attacks or any posts that may be construed as offensive. Remember that other forum members may not understand if you're being sarcastic or joking.

[dnadir]

This is a good one for discussion. Assume that we are all talking about Norton consumer products. We do have many of these materials, but I'd like to hear which add the most value for most users. Replication of the documentation that you get on the CD? Quick start guides? Tutorials? In product help? Where should we focus?

[szczypmen]

I am concerned primarily on:

 - exhaustive technical manuals describing the Symantec's software architecture (i.e. what algorithms were used in described module; diagrams, charts or tables [like in some of these Windows 7 Technical Whitepapers ] describing: precisely usage of hardware resources while doing some work and what is exactly going on while i.e. scanning directory - how the file is being prepared for scanning, loaded into memory, are files on scanned partition being fragmented and how it affects the HDD or CPU usage),

- tips how to administrate production OS or Symantec software to make them efficiently co-operating together,

- tutorials about testing Symantec products (most efficient and comprehensive testing methods for beta software tester-volunteers, to detect hidden bugs);

Errr, i think that's all for now. I know that probably I require too much, but the modern software companies should publish such accurate tech docs (like i.e. MS made their K(nowledge)B(ase) ot TechNet resources for IT professionals).

Thanks for interest guys  :)