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Rootkit Eradicator
Posts: 5,216
Registered: ‎05-30-2008

Manual Scans should be linked with the Background Task ones

Manual Scans should be linked with the Background Task ones.  Doing a manual Norton Quick Scan and then the Backgrond one doing an "Idle" Quick Scan right after is a bit pointless!

Tuesday, May 14, 2013: The Symantec THREATCON was Changed to Level 2: Elevated Microsoft "Patch Tuesday" | Sunday, May 05, 2013: Microsoft Internet Explorer 8 Zero-Day Vulnerability (Update Released)
Symantec Employee
athena
Posts: 100
Registered: ‎04-07-2008

Status changed to: Implemented

thanks floating_red. We already do that. If a manual quick scan has run we will not run a quickscan in the background unless there is a reason to do so. For example, new definitions are present on the system via LU and a quick scan has not run with the new updates.
Rootkit Eradicator
Posts: 5,216
Registered: ‎05-30-2008

Re: Manual Scans should be linked with the Background Task ones

[ Edited ]

This doesn't happen on my system.  If I install new V.D.s and do a manual Quick Scan on Silent Mode, when I Turn Off "Silent Mode", an Idle Quick Scan starts.  If an Idle Quick Scan is due it should be delayed for two hours if the user has already ran one, or a manual Full System Scan. This is why Manual and Background Tasks Scans should be linked with each other.

Tuesday, May 14, 2013: The Symantec THREATCON was Changed to Level 2: Elevated Microsoft "Patch Tuesday" | Sunday, May 05, 2013: Microsoft Internet Explorer 8 Zero-Day Vulnerability (Update Released)
Super Spam Squasher
ALiasEX
Posts: 287
Registered: ‎03-21-2010

Re: Manual Scans should be linked with the Background Task ones

A few times I have manually started a Full System Scan after being on websites that aren't ones I would go on regularly and trust. I'll leave the computer and when I come back the Full System Scan is still running as well as an idle Full System Scan.

 

This should be changed so it should not happen.

 

 

Symantec Employee
dnadir
Posts: 65
Registered: ‎06-17-2009

Status changed to: Already Exists in Product

 
Super Spam Squasher
ALiasEX
Posts: 287
Registered: ‎03-21-2010

Re: Manual Scans should be linked with the Background Task ones

I believe my comment is related. Please can a Norton Product Team member respond. This was certainly the case in 17.1. I'm not sure about 17.5 and I haven't received 17.6 yet.
Rootkit Eradicator
Posts: 5,216
Registered: ‎05-30-2008

Re: Manual Scans should be linked with the Background Task ones

[ Edited ]

This is currently NOT in Norton Product, so would like information on why this was changed to "Already Exists in Product".  Thanks!

Tuesday, May 14, 2013: The Symantec THREATCON was Changed to Level 2: Elevated Microsoft "Patch Tuesday" | Sunday, May 05, 2013: Microsoft Internet Explorer 8 Zero-Day Vulnerability (Update Released)