Option to disable auto-delete on high-risk files

amloessb · ‎12-25-2010

I have had the problem several times with all versions of NIS (up to 2011) that if NIS thinks a file is too high-risk, it will bypass the quarantine completely and just delete the file outright. This is a good protection for the inexperienced user, but it becomes frustrating for a experienced user like myself when NIS wipes a file that I trust completely (and I then have to try to get it back with file recovery software...if it hasn't already been overwritten).

I would like to propose that an option be put in the Settings menu that will allow the user to choose to either let NIS delete "Very High" risk files, or to force NIS to send them to the Quarantine instead. This will still keep inexperienced users safe, and allow people who receive a high number of false positives (like myself) to easily recover files they trust. I have attached two screenshots below to illustrate how NIS 2011 currently deals with these files.

First, when a normal High Risk file is detected and Quarantined. Notice that the option to restore is present.

File Insight - Q.png Threat Detected - Q.png

Next, when a "Very High" Risk file is detected and deleted outright. Notice the abscence of a restore option.

File Insight.png Threat Detected.png

kenny111 · ‎02-27-2011

Same for me, very anoying.

Anyone any idea to turn it off?

bijen · ‎11-15-2011

I have the same problem just as like everyone else! Norton deletes the files that i want to keep, it does that without asking me! Even it askes I have to do lots of things to recover them. I will never buy Norton again!

xxJackxx · ‎11-17-2009

Using another product because of this. If Norton wants me back this must change.

bijen · ‎11-15-2011

I'm totally agree with you xxJackxx.

PS: At this moment Norton Asks me about the files it wants to delete!! And there is no "don't delete" option?!? I am just skipping the message on and on again. I will buy another AVP for this reason...

bijen · ‎11-15-2011

I'm using PC's for more than a decade and I used lots of different softwares, and THIS IS THE MOST ANNOYING THING I HAVE EVER SEEN!!!

*Fix this Norton!!!

ALiasEX · ‎03-21-2010

This is ridiculous. The default action should always be to quarantine or ask to quarantine and never to delete. Deleting a large file that took forever to download on a mobile broadband/dialup and took a chunk of precious monthly limit is the quickest way to lose trust and customers. (and even users with fast broadband and no limit)

Not to mention potential lawsuits e.g. when an update to the engines causes an old file to be detected as high risk and the file is long gone from its original source. Someone will pay a professional to recover the file (or it will be unrecoverable) and that is a good time for the lawsuit - reimbursment for the cost.