06-18-2011 08:50 AM
Thanks for the pointer and the info .....
Not a problem I've encountered ... yet .....
06-18-2011 01:31 PM
Hi Hugh,
Hopefully you never will run into this problem - only had me spending about 6 hours going through all those steps I documented!
Like I don't have better things to do when I'm trying to sell my home! ![]()
Did you notice that one guy who just kept coming back to the printer driver? Even after the problem was solved.
Best wishes.
Allen
06-18-2011 02:11 PM
AllenM wrote:Hi Hugh,
[ ... ] Did you notice that one guy who just kept coming back to the printer driver? Even after the problem was solved.
Wasn't me ...... <g>
Interesting message there referring to IE9 print and print preveiw problems with a link to an MSKB:
When you try to print or view the print preview of a webpage in Internet Explore...
Symptoms
When you try to print or view the print preview of a webpage in Internet Explorer 9, the webpage may not print or print preview correctly.
Cause
This issue can occur if your current video card or video driver is outdated or corrupt, if there are issues with temporary folders on your user account or if there are issues with the installation of Internet Explorer 9.
Note: Internet Explorer 9 speeds up graphic performance and the rendering of webpages by moving the rendering of graphics and text from the CPU to the GPU. Therefore, if your video card does not support GPU hardware acceleration, webpages may not print or print preview correctly.
06-18-2011 02:21 PM - edited 06-18-2011 02:22 PM
huwyngr wrote:
AllenM wrote:Hi Hugh,
[ ... ] Did you notice that one guy who just kept coming back to the printer driver? Even after the problem was solved.
Wasn't me ...... <g>
Interesting message there referring to IE9 print and print preveiw problems with a link to an MSKB:
When you try to print or view the print preview of a webpage in Internet Explore...
Symptoms
When you try to print or view the print preview of a webpage in Internet Explorer 9, the webpage may not print or print preview correctly.
Cause
This issue can occur if your current video card or video driver is outdated or corrupt, if there are issues with temporary folders on your user account or if there are issues with the installation of Internet Explorer 9.
Note: Internet Explorer 9 speeds up graphic performance and the rendering of webpages by moving the rendering of graphics and text from the CPU to the GPU. Therefore, if your video card does not support GPU hardware acceleration, webpages may not print or print preview correctly.Oh, darn and I thought it was you all along!
And yeah that is just the thing, that a lot of data could be found online with variations of the same problem - only not one single one of course was my issue. About the video card, that one would be pretty obvious since the page itself would not render correctly if IE 9 was attempting to use the GPU and the video card did not support it. I seriously question this would ever cause a PRINT problem though - I think that suggestion was way off base in the first place.
And of course in my case I have a very high end video card anyway - geez the video card alone is about a $350 model. ![]()
Allen
06-18-2011 02:55 PM
Allen,
<< About the video card, that one would be pretty obvious since the page itself would not render correctly if IE 9 was attempting to use the GPU and the video card did not support it. I seriously question this would ever cause a PRINT problem though - I think that suggestion was way off base in the first place. >>
Yet it is surprising how often updating a video card driver will cure a seemingly unrelated problem; that was the point I was making. Andt MS do say fail to print, not just view the print preview .....
06-19-2011 08:50 AM
Hi guys
I followed this thread with great interest as it proved a point I have noticed regarding "well meaning " troubleshooting responses !
AllenM........wrote.....
Did you notice that one guy who just kept coming back to the printer driver? Even after the problem was solved.
The number of times I have seen this from "MVP's " on Microsoft Tech site ........In spite of someone taking great troubles to clearly outline all possible aspects of a software or hardware issues ...and providing details of all steps already taken to provide a log of all actions and fixes attempted....We still get potential helpers ..."cherry picking " parts of the supplied info...and getting the totally wrong handle on the whole issue
!
I remember spending wasted hours on site with reference to a configuration issue on an " Intellipoint Wireless Mouse" and explaining that it was not a driver issue.....and had the same repeated response that my problem was driver related !
I'm not detracting from the MVP's knowlege and helpfulness in any way...I am the first to admit that I have had excellent advice with some real deep seated problems that I couldn't fix myself without more detailed help...but when we go out of our way to provide a detailed and well balanced outline of a problem ....only to get a disregard of the most salient points of our troubleshooting steps taken ...It makes me wonder sometimes if its' me " goin' over the top" with the steps I had taken to solve my problem prior to seeking their help ?
Makes me think that they are probably more used to queries from the other end of the scale....." My computer has gone funny....Nothing works...Please help me "??
OOps' must go..there's blue smoke comin' out of my laptop vent slots ...."What could it be".....
??
Windows7 SP1....Norton NIS 2012 ...4Gb RAM ..Momentus XT SolidState HybridHD
Docendo discimus ( Teach in order to learn)
06-19-2011 09:48 AM
bleeper,
Getting help is always a problem when you know more than the helper ..... <gdr>
A simple truth is that surprisingly often a simple what should be first step is not taken by someone explains something that is happening way down the line.
Others will confirm, if your own experience has not shown this, that updating a video driver can sometimes fix a problem that seems to have absolutely no possible relationship with video; many many printer problems (I have been doing printer support online for several decades) go back to not installing the maker's software before you plug the USB cord to the computer ......
Time and again here, taking the user back to first principles leads to the solution because some action or information was left out and not noticed when dealing with the present state of affairs.
And when you add that we can't see your computer and so absorb things without being told it's not surprising that life gets complicated.
And finally, when one is dealing with dozens of messages a day the use of boilerplate is really necessary and so some duplication in questions is inevitable. I know that from mine about your system -- sometimes I edit to remove something already said but again sometimes I deliberately leave it all in in the hope that all the information will be supplied in one single message and not dragged out like pulling teeth ...... which defeats the purpose of trying to comprehend the unseen!
Unfortunately we can't deal with the overriding problem:
The greatest risk to your computer lies between the left ear and the right ear of the user ....
06-19-2011 10:25 AM
Hi Hugh,
I don't disagree with you, but it was clear that the person did not truly read what I wrote or it would have been clear that we were way past a driver issue.
The first thing was "Why were you (or NIS) "2 months out of date?" When two lines above that I had stated that I restored a Ghost image from 4/16/2011. Go figure, of course I would be two months out of date then! ![]()
Coming back to a "driver problem" when the problem was already resolved with the same driver as I had to begin with, but no it must be a driver problem. Ok, yeah sure....
Again as bleeper said, not to belittle the person trying to help but at some point you have to actually read everything the other person wrote. And it should have been clear that I had gone through a pain-staking and logical course of troubleshooting that should have more than satisfied him that the problem was clearly that DLL (XpsPrint.dll) and not a printer driver issue. ![]()
Allen
06-19-2011 11:53 AM
Hugh wrote.........
The greatest risk to your computer lies between the left ear and the right ear of the user ....
Amen ....Couldn't agree more...and with special regard to that important point.
..... the electronic impulses transmitted from that same said region ...toward the ole' "mouse clicking finger"....often leads the unwary down the path to troubles too ! .
Windows7 SP1....Norton NIS 2012 ...4Gb RAM ..Momentus XT SolidState HybridHD
Docendo discimus ( Teach in order to learn)
07-02-2011 06:06 PM - edited 07-02-2011 06:07 PM
Bleeper24 wrote
OOps' must go..there's blue smoke comin' out of my laptop vent slots ...."What could it be".....
??
If that computer isn't old enough to smoke you might have a problem. Otherwise just be sure that it's smoking something legal.
PS: CPUs are not legal
