Tech Outpost

[donna3154]

Okay, I've received my answer to this, but am posting it here...as others may benefit from it.  I should have put it here from the jump, instead of PMing.  Gary, "Britton" our community helper who can build computers, helped me and I want him to also get credit for that.  BUT it's also me following my own advice to all on here...to post your solution!  That way the Community helpers know what fixed the problem and also average users like me, benefit and learn. 

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My question:

When I was attempting to uninstall that Superspyware, it was a nightmare.  I had to shutdown Norton, so I also shutdown my network connection.

Well, after that, a message keeps popping up that there is new hardware I need to download!  I hit cancel to the Hardware Installation box and all is okay.  I went to Microsoft Updates, and I see there is an optional update to my ethernet software (an old one, too.)

Since my computer is running okay, I hate to make any changes to the connection.

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I want to give Britton (Gary) the opportunity to answer this, so all can benefit!

As I browse (and learn) in the Norton Community, I see so very many problems, where the users never return to mark it "solved" or say what solved it.  I think that is not the way to go...as how can people expect answers to problems, if those WITH problems, never give the info requested or take the suggestions and never return?

This is the best support site I have visited, and I think to be fair to those we expect help from, we should all follow through to the end of the process. Just my opinion!

~Donna

PS  Thank you Britton (Gary), although next time I'll post my hardware problems here..and PM you and let you know.   I STILL can't get over the fact, that you can BUILD computers!  Sorry if I'm embarrassing you! 

[Britton30]

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donna3154 wrote:

==========

My question:

When I was attempting to uninstall that Superspyware, it was a nightmare.  I had to shutdown Norton, so I also shutdown my network connection.

Well, after that, a message keeps popping up that there is new hardware I need to download!  I hit cancel to the Hardware Installation box and all is okay.  I went to Microsoft Updates, and I see there is an optional update to my ethernet software (an old one, too.)

Since my computer is running okay, I hate to make any changes to the connection.

-------

I want to give Britton (Gary) the opportunity to answer this, so all can benefit!

As I browse (and learn) in the Norton Community, I see so very many problems, where the users never return to mark it "solved" or say what solved it.  I think that is not the way to go...as how can people expect answers to problems, if those WITH problems, never give the info requested or take the suggestions and never return?

This is the best support site I have visited, and I think to be fair to those we expect help from, we should all follow through to the end of the process. Just my opinion!

~Donna

PS  Thank you Britton (Gary), although next time I'll post my hardware problems here..and PM you and let you know.   I STILL can't get over the fact, that you can BUILD computers!  Sorry if I'm embarrassing you! 

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LOL, I don't embarrass easily. thanks for the kind words, I suspect many here are using computers of the home-brew variety.

On your Download notification for hardware driver, it's not needed if it is listed as optional. Any optional updates are up to user preferences and needs.

To stop the notification in XP, in the Available Downloads window scroll to the unwanted update and click on the + to expand it. At the botton of the description will be a box to check Hide this update, after you check (tick) the box it'll not be offered or show it is available again. Windows 7 is similar, but all you have to do is  right click the name of the update and an option dialog will fly out with  Hide this update click it and the update will be grayed out and no longer offered.

Gary

[SUBASH_PRABU Symantec Employee]

And updating your Hardware Driver softwares through Windows Optional Updates sometimes can cause mismatch Issues, you might end up getting a BSOD. If you want to Upgrade your Drivers then check the manufacturers website and download and install the correct updated drivers from there.

[mikedov Regular Contributor]

What driver is this for?  It is usually best to check with the hardware manufacture.  I remember when I installed the Dell touchpad driver, it caused mismatch with the touchpad software.  This disabled almost all of the features of the touchpad like circular scroll.  I installed the software and I went to the Dell support website to download the correct drivers.

If its for the the keyboard (labeled as "Microsoft - Other hardware - Microsoft Hardware USB Keyboard"), go to http://www.microsoft.com/hardware/en-us/downloads and chose the Microsoft hardware product you have.  Then select the operating system and making to correctly identifying whether your PC is 64 bit or 32 bit.  After downloading the IntelliType software and installing it, Windows Update will no longer prompt for you to update the computer.  This is because the Intellitype software ALREADY have the driver as part of it, so updating the software also updates the drivers.