Tech Outpost

[rjsut]

I have a Dell XPS desktop that has a backup image on it that was installed by Dell; I cannot restore it with the Ctrl - F11 function key.  With Norton Ghost I can see it,  that it’s there on the C: drive, as DellRestore Fat32, Primary –Bootable. I want to restore my system back to factory specs. Does any out there know how I can do this??  rj

[mp3jo Super Virus Trouncer]

Maybe this helps:

When the Dell logo appears, press <F8> several times to access the Advanced Boot Options window.

[SendOfJive Norton Fighter]

Did you purchase the XPS after April 22, 2009?  If so, see the following:

http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&l=en&s=dhs&docid=...

Is there some reason you want to return your PC to the factory state, rather than using Ghost to preserve your programs and data? 

[huwyngr Norton Fighter]

There is a specific Forum called Tech Outpost for Computing problems not involving Norton products  so I'll ask for your message to be moved over there or better exposure. You won't lose sight of it because a link will be left here.

[Brian_K]

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rjsut wrote:

 I want to restore my system back to factory specs. Does any out there know how I can do this??  rj

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rjsut ,

That recovery partition contains a .wim file. It's possible to restore it manually if the Dell F key doesn't work. Can you post a screenshot of Disk Management to give us an idea of your partitions?

[rjsut]

Brian, thank you for responding.  I did not see a .win file in the recovery folder.  I do not know where to go from here....

rj

Attached snapshots.

[rjsut]

Thank you very much!!

rj

[rjsut]

Thank you so much for the move and  the link!!

rj

[rjsut]

 Thank you so much for the post. I did not purchase my XPS before that date.  And thanks for the link.

Further, I had a couple of programs with similar names and deleted the wrong two. I would like to get the two programs back on, and then do a complete backup with an Image of the complete Drive..

rj

[rjsut]

Thank you so much for the post.  F8, no Advanced Boot Options .  And thanks for the link.

rj