I just purchased Norton Anti-Theft v 1.1.0.23 and activated it for two devices, a Samsung Galaxy Nexus phone runnning Android 4.0.2 and a Lenovo W520 lapop running Win7 Pro 64bit.  Both devices have cameras that work fine.  Both report their location back to Anti-Theft.  Neither will send back a photo.  On the Lenovo I see the green camera light go on and off but Anti-Theft reports "Failed to take a photo. Please try again later.".  On the Nexus I get the message: "We were unable to receive a picture from your device"

Since the problem occurs for both devices I suspect the problem is with the web interface.

Advice or suggestions?