Re: ID Safe Will Not Load !! Cont'd
04-26-2012 04:24 PM
Thanks for providing the OS information and the browser. From your response, I gather that you managed to install and setup the Norton Account and your vault. In order for us to narrow down the issue, I need to ask you more questions.
- When does the crash occur exactly? Can you give me more details? For instance, does it crash when the browser launches? Or when you are surfing and it crashes?
- Is there more than one tab open or several tabs when the browser crashes?
- is there any other add-on besides Norton Identity Safe in Firefox?
- If you can reproduce the crash constantly, do you think you would be able to assist us with the steps?
Thanks a lot,