Hi loksch,

Thanks for providing the OS information and the browser. From your response, I gather that you managed to install and setup the Norton Account and your vault. In order for us to narrow down the issue, I need to ask you more questions.

-          When does the crash occur exactly? Can you give me more details? For instance, does it crash when the browser launches? Or when you are surfing and it crashes?

-          Is there more than one tab open or several tabs when the browser crashes?

-          is there any other add-on besides Norton Identity Safe in Firefox?

-          If you can reproduce the crash constantly, do you think you would be able to assist us with the steps?

Thanks a lot,

Zohreh