My machine completely shuts down when I install 360, version 3.0
05-27-2009 03:55 PM
My mother bought a laptop a couple of days ago and purchased a copy of Norton 360, version 3. It installed perfectly well on her machine, which is running on Vista but when I went to put it on mine (it's supposed to be good for 3 machines in the family and mine runs on XP), it shut the whole thing down. I couldn't even restart my PC because I kept getting a login menu that asked for my Windows password and when I put it in, it didn't work, etc. Finally, I went into safe mode, removed the Norton program, restarted and everything was fine. Except now I don't have updated virus protection.
I called the tech guy from Best Buy and he recommended that I go to the website, download the Norton removal tool, use it and then reinstall the program. Did that -- same exact experience, and both times I received an error message saying that my machine had suffered a very serious problem.
Has anyone seen this before? Why can't I install the 360? Previously, I tried to download and install Norton through my Rogers cable subscription and whatever I did, it kept shutting down my e-mail and the Internet. Those tech guys didn't know what to do so I just removed the Norton and switched to Panda BUT I had been using Norton before for many years without difficulty.
Any advice would be greatly appreciated.
Many thanks. Sue