I have to agree too. Nortons 360 simply does not detect certain infections, does not stop their spread and cannot therefore remove them. I tried to get tech support to be interested and examine the infected original file, but they were only interested in offering the clean up service for more money. I did not have a problem to remove the infection - Microsoft onecare did that for me - I just wanted Norton to be better.

I have posted another thread recently about non detection and hope someone will take notice.