03-25-2011 10:35 AM
had Norton 360 on desktop-computer.
got lap-top; installed Norton 360 on that;
took desk-top computer off-line when Norton account on it expired.
the Norton 360 package allows coverage up to 3 computers;
tried; message tells me that I'm not eligible.
site tells me that I AM eligible, and that my current coverage has more than 320 days remaining.
tried to chase down a straight answer, without success;
keep receiving instructions which accomplish nothing except run in circles.
i need clear, simple, accurate directions on how to remedy the problem.