dickevans wrote:Welcome,
No one program is going to protect you from every threat that is created all of the time. It is a fact and there's not much that can be done to change it. They say locks are to keep honest people honest. The crooks still get past them.
The team at Symantec/Norton do their very best to keep their protectioin software as close to the edge as possible so a minimum number of threats slip past. This is one of the reasons that the pulse updates are pushed out every few minutes, in some cases.
The site appears to be valid and the software offered safe. I don't have any experience with them so I am not positive of any of it. I was unable to download the nuke file with my copy of 360 active and current. It might be a good idea to uninstall it as part of your clean up activities.
If you have updated 360 and all of the panels are green you should be good to go. For your peace of mind I'd recommend a full scan with 360. After rebooting I would download, install, update and run Malwarebytes free scanner found here: http://www.malwarebytes.org/products/malwarebytes_
free it is Norton compatible so you can keep it handy for when you feel the need for a second opinion.
Stay well and surf safe
I took your advice and Malwarebytes found three more files. It looks like Norton 360 ran a Quick Scan during idle time too, but didn't find anything. I was away from the computer, so don't know for sure if that scan was during or after Malwarebytes scan. The time stamp seemed to indicate during.
Thanks for checking the site I downloaded a fix from. I deleted Nuke-M. I also called the tel. number yesterday and was not impressed with the person I spoke with. Seemed to be a scam artist and got rid of me pronto. Was very evasive and unprofessional. Reverse-lookup on the number indicated it's a third-party assigned number. Why would a legit business use those unless trying to avoid being traced? (Rhetorical question.)
At this point, I'd expect Norton to be on the case and solving it. Doesn't look like it to me. Not happy. Not happy. Not happy! Grrr.
Thanks again for your help.
