Symantec Employee
viveksu
Posts: 530
Registered: ‎02-01-2011
Re: How to get Norton 360 to stop deleting a program exe file that it thinks is a virus

Hi,

 

Norton blocks a file after performing lots of analysis.

 

These steps indicated below are strongly not recommended since Norton product has blocked the file as virus.

 

Launch "Settings" from Norton 360 UI -> Click "Antivirus" Link -> Click "Scans and Risks" Tab

Under "Exclusions/Low Risks" you will see "Items to Exclude...." options.

Based on the category of the file please select the relevant option and add the file to exclusion list.