Re: How do I downgrade from version 6 to 5?

norroc · ‎12-20-2009

Hi all. I posted last week about how the new version 6.0 user interface makes the product harder and more cumbersome to work with, Well, after trying to use it almost daily for about 2 weeks I just give up. I can't take it anymore. I'd like to remove version 6 and go back to 5. Does anyone know how I can do this? Is there a downloadable version someplace on one of Symantec's sites? I've been a licensed user since version 3 so I won't have a problem in that respect. I can't seem to locate my version 5 install file. Also, I'm assuming that downgrading won't impair the ability of the prodcut to protect against threats. Any help would be appreciated. Thanks.

HarryP · ‎07-23-2010

Download & run Norton Removal Tool:

http://www.symantec.com/nrt

After that download and install Noron 360 Version 5.0 using the information provided in the following thread:

http://community.norton.com/t5/Norton-360/Another-download-manager-is-currently-running/m-p/457400/h...

Thanks,

HarryP

SendOfJive · ‎02-07-2009

Hi norroc,

Just be aware, if you use Identity Safe, that the data format used in v6 is not backwards compatible with v5. To restore your information saved in Identity Safe, you will need a .NPM backup that you previously created in v5.

peterweb · ‎04-17-2008

SOJ

In NIS 2012 19.7.0.9, when you initiate an Identity Safe Import Data, you are given the option to look for the older .NPM files. Can you verify this for N360?

see below

Things happen. Export/Backup your Identity Safe data.

SendOfJive · ‎02-07-2009

peterweb wrote:
In NIS 2012 19.7.0.9, when you initiate an Identity Safe Import Data, you are given the option to look for the older .NPM files.

You can restore from .NPM backups in all versions of Norton 360. But N360v6 cannot save a backup as an .NPM file. The new backup format is .DAT, and earlier versions of N360 cannot import or restore using that format. Therefore, if one downgrades to v5, one cannot restore the contents of Identity Safe from an exported file created in v6. Instead, one would need to use a previously saved .NPM file created with an earlier installation of v5. .NPM is forward compatible to v6, but .DAT is not backwards compatible to v5.

wagygirl · ‎01-30-2012

I just checked and my backup for my Norton 360 v6 are saved as .NPM, same as it always has been.

My last backup was on 5-3-12, as a NPM file, not as a DAT file.

__________________________________________________________
A coincidence is a small miracle in which God chooses to remain anonymous.

norroc · ‎12-20-2009

Thanks for the info. I'll do the uninstall/install today. Identity Safe is not an issue for me as I no longer use it.

I appreciate your help.

DaveH · ‎01-06-2010

I'm not at my system with 360 installed.

But you will want to look in the settings and turn off "Automatically Download New Version".

Otherwise it will keep giving you notices to install version 6

Dave

norroc · ‎12-20-2009

Mission accomplished. Downgrade complete. Thanks for the tip Dave. I found the setting you mentioned and made the change.