Sorry I used the word file by mistake once -- if you look at my other posts I referred to the "folder" several times and in the posted image it's obviously a folder. Anyway I'm glad you got it worked out. I have some vague feeling from surfing around a lot on this that Norton may have memorized the location of your folder(s) which is why it kept trying to go to a place you didn't want it to. It may(?) have been a simpler solution to uninstall 360 altogether and then reinstall. However a tech person would need to weigh in on that -- they seem to ignore this board -- what's with that? Seems like a powerful way to help a lot of people if there is a common problem.