Contributor
peloha2010
Posts: 17
Registered: ‎07-08-2012
Accepted Solution
Trojan Zeroaccess B and trojan pathep!sys problems

I have an Alienware and norton 360 v6 keeps saying that I have 2 infected files that need to be removed maual. I tried 2 times the zeroacess remover tool from norton, but it didn't do anything.  The other one is patchep (s?). I used the big remove from norton to (NPE) both stay. Zero access is attacking constant.  Infected files are 800000.@ and system.exe

 

Alienware operates windows 7  64. 

 

 Any help would be appreciated. Thanks

 

 

dickevans
Posts: 9,529
Registered: ‎04-08-2008
Re: Trojan Zeroaccess B and trojan pathep!sys problems

peloha2010 wrote:

I have an Alienware and norton 360 v6 keeps saying that I have 2 infected files that need to be removed maual. I tried 2 times the zeroacess remover tool from norton, but it didn't do anything.  The other one is patchep (s?). I used the big remove from norton to (NPE) both stay. Zero access is attacking constant.  Infected files are 800000.@ and system.exe

 

Alienware operates windows 7  64. 

 

 Any help would be appreciated. Thanks

 


Welcome,

Please do not attempt any more 'fixes'. Volunteer user Quads is our resident expert on removal of these types of 'nasties'. He will see the message and respond. Please be patient until then.

Thanks

Dick
Win7x64 SP1 current NIS V20
Bot Obliterator
Quads
Posts: 13,922
Registered: ‎07-21-2008
Re: Trojan Zeroaccess B and trojan pathep!sys problems

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

 


 

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

 

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

 

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes :smileylol:)

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

Do you have a Flash Drive??

 

Quads

Contributor
peloha2010
Posts: 17
Registered: ‎07-08-2012
Re: Trojan Zeroaccess B and trojan pathep!sys problems

Hi ,

 

I have a 2gb stick and a 1tetra byte memory disk using usb.

 

Thanks for trying to help me!

 

Bot Obliterator
Quads
Posts: 13,922
Registered: ‎07-21-2008
Re: Trojan Zeroaccess B and trojan pathep!sys problems

Step 1

 

Read Slowly and all of it.

 

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/  Download the 64bit version


Transfer it on to the Flash Drive

Enter System Recovery Options

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

 

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your portable hard drive
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Pleaseattach the log in  your reply back..

 

Quads

Contributor
peloha2010
Posts: 17
Registered: ‎07-08-2012
Re: Trojan Zeroaccess B and trojan pathep!sys problems

Step one went down exactly as described. ;) Thanks! 

Bot Obliterator
Quads
Posts: 13,922
Registered: ‎07-21-2008
Re: Trojan Zeroaccess B and trojan pathep!sys problems

Uninstall Malwarebytes.

 

Quads

Contributor
peloha2010
Posts: 17
Registered: ‎07-08-2012
Re: Trojan Zeroaccess B and trojan pathep!sys problems
[ Edited ]

Done! My internet provider is saying the virus is sending mass spam out onto there system. Is there a next step?

Bot Obliterator
Quads
Posts: 13,922
Registered: ‎07-21-2008
Re: Trojan Zeroaccess B and trojan pathep!sys problems

Uninstall it

 

Quads

Contributor
peloha2010
Posts: 17
Registered: ‎07-08-2012
Re: Trojan Zeroaccess B and trojan pathep!sys problems
[ Edited ]

  I uninstalled malwarebytes.  Any next steps?