Hi, that's a simple solution, and one the Norton Administrator told me about; tho' he didn't want to post it.  When I asked specifically what it was disabling ... the entire security program, or a plug in for something I don't use, like the child protection portions of the program (no kids, so no need to screen certain sites), I received no answer, other than the company line, "I wouldn't recommend it".  That's skirting the question, and of no help whatsoever.  

So ... make sure you've not disabled the entire firewall, or you'll be opening up your 'puter to all kinds of horrors -- and having paid for a program that's offering zero protection.

If any of the forum users know specifically what disabling the plug in does, I'm sure there are more than a few of us that would like to know!  ~ Philafilly

You can tell if the firewall is still switched on like this:

1. right-click on the notification area NIS icon & select Open Norton Internet Security. This displays the main interface.

2. Click on Advanced.

3. Under Network Protection there is an option called "Network Security Map" click on it.

4. You will see a list of all devices connected to your network including your pc (called My PC). Select it.

5. You'll see a detailed list of stuff about your pc click on "details" - this shows various items of info about your pc including whether the Smart Firewall is on.

The Confidential component that keeps failing & I'm guessing here, seems to relate to password management & personal info like credit card data which is stored locally in an encrypted file that only this component can read. I've also read somewhere that under differing circumstances a "cloud" (as someone who has retired from IT after almost 37 years in it, this term is naff & I hate it) based service is provided by Norton/Symantec.

I too am gobsmacked (UK slang for amazed) at Symantecs' attitude on this. They seem to be doing nothing for their *customers*. Unless it's fixed by December when my sub expires - I'm off elsewhere.

Apparently this has not been solved.  It's doing the same to my chrome.  How do I disable this?

I found a solution to my problem and hope it will solve many others that are having the same problem.  Here is the problem that I posted on 3/24/12:  

      Periodically, I receive a dialog box that states:  

     "The following plug-in is unresponsive: Norton Confidential - would you like to stop it?  Yes or No"

I "stumbled" on the solution a couple of days ago but wanted to broadcast my solution (and hopefully others) after I made sure it continued to work for me.  First of all, the solution is in Chrome NOT Norton.  Here are the solution steps:

1) Click on the wrench icon in the upper right had corner of the Chrome Web page.

2) Click on "Settings"

3) Go to the "Under the Hood" category on the left column of the screen

4) At the top of the screen where it says "Privacy", click on "Content Settings"

5) Go to "Plug-ins" in the left column and click on the link named "Disable Individual Plug-ins"

6) Lastly, check "ALLOW" under the Norton Confidential section

This solved my problem, hopefully it will solve yours.

I tried this but couldn't find the *plug-in* to enable or disable. However I do have an *extension* that can be disabled or enabled (currently disabled) and I hasten to add I haven't been messing around with any other settings. Anyone at Symantec following this & can advise please?

You will probably see the "ALLOW" if you enable the extension.  

I have started seeing the same error and I am running the most current version (6.1.2.10).  It is happening frequently just doing normal browsing, including the norton.com verification page setting up my user id.  I get an "Aw Snap" message from Google Chrome and can't open the page.  (I often can't even open the troubleshooting page for more than a second).  When I can, it's telling me to "check my security", but I don't know what to check.  I get the plug-in crash notification in one of two ways... a standalone pop up message and one that appears as a banner across the top of the browser window.  Do you have a fix??

Hi rlaskin,

We all feel your pain; Symantec appears to have no fix, other than telling customers that Google's to blame.  We have written, we have called, we are in utter disbelieve that a company of this size is blaming a technical issue (that only appeared after they started "upgrading" their software) on the speed of Google Chrome.  

Unless the esteemed moderator of this forum has an update, about the only thing they've offered is for us (the users) to check the Chrome site, so we can see that they (Symantec) reported the problem.  A problem that's apparently caused because the Symantec product is poorly written and can't keep up with what Chrome's doing.  

I thiink the best advice at this point is to count the number of days you have left on your subscription, and plan on transitioning to another product that has no ties to Symantec.  ~ Philafilly. 

Oh, you will get a a welcome note from the moderator, and I bet you, like the rest of us, will move up the ranks of regular posters.  They'll be prompt in sending you a congratulatory note, but not about actually solving the problem.  

hi possehl,

well I enabled the extension & was able to allow the plug-in - worked for all of a day (good eh?).

It's back to trying to hassle Symantec / Google into action.